Customer Advisor (Christmas)

Neal's Yard Remedies; Harrogate; On-site; GBP 12,000 - 15,000; Full time

Job summary

Neal's Yard Remedies in Harrogate is seeking a Temporary Customer Advisor to join our friendly team for the build-up to Christmas 2026. You’ll help customers with skincare questions, demonstrate products and guide decisions with warmth and care.

You’ll work flexible hours, including weekends, to deliver high-touch service, maximise sales opportunities and build lasting relationships while sharing our natural wellness story.

Qualifications

• Experience in a busy retail environment is desirable.
• Excellent customer service skills with a friendly, positive attitude.
• Ability to learn product information and communicate it clearly.
• Confident in demonstrating products and handling changing priorities.

Responsibilities

• Build rapport with customers and understand their skincare needs.
• Demonstrate products and guide customers to the best solutions.
• Maximise sales opportunities with a warm, customer‑inspired approach.
• Work flexible hours including weekends to support the festive period.

Skills

Customer service

Relationship building

Communication skills

Flexible

Tools

POS systems

Job description

We\'re starting our countdown to Christmas 2026

Are you passionate about beauty, wellness and a natural at building rapport with customers. You will become an integral part of our team on the build up to Christmas 2026.

As our Temporary Customer Advisor, you\'ll be joining a friendly team making the connection between Neals Yard Remedies and our customers at this special time of year. This is a great time to work with our fun and collaborative team, who thrive on providing a high touch customer service.

You\'ll be supporting them in maximising sales opportunities, using your warm and caring approach, to build lasting relationships with a customer inspired approach.

You will learn from our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.

You\'ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products.

This is the perfect opportunity to showcase your ability to tell stories and bring our beautiful products to life.

These contracts will run from 2nd November to 30th December 2026

What You\'ll Have

• You\'ll be friendly and approachable with a passion to learn


• Confident with the ability to build great relationships


• Excellent customer service skills


• Strong knowledge, skills and experience in a busy environment


• A positive 'can do' attitude


• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is desirable.


• A great team worker who is inspired to deliver great results.

Able to work flexible hours as required, including weekends