Customer Advisor (Christmas)

Novatech Ltd; West of England; Hybrid; GBP 16,000 - 22,000; Full time

Job summary

Neals Yard Remedies is seeking a Temporary Customer Advisor to join our friendly team for the Christmas 2026 period. You will connect with customers, provide high-touch service, and help maximise sales while sharing skincare and wellness knowledge.

You’ll build lasting relationships with customers, demonstrate products, and adapt to changing priorities. Weekend work is required; contract runs from 2 November to 30 December 2026.

Qualifications

• Friendly and approachable with a passion to learn.
• Confident with the ability to build great relationships.
• Excellent customer service skills.
• Strong knowledge, skills and experience in a busy environment.
• Positive 'can do' attitude.
• Passion for and/or knowledge of beauty, skincare, wellness desirable.
• Great team worker.

Responsibilities

• Support maximising sales opportunities while delivering high-touch customer service.
• Build lasting relationships with customers and guide product selection.
• Provide expert advice on skincare, wellness and therapies to match customer needs.
• Tell stories and bring products to life for customers.

Skills

Customer service

Relationship building

Communication

Team player

Adaptability

Job description

We're starting our countdown to Christmas 2026
Are you passionate about beauty, wellness and a natural at building rapport with customers. You will become an integral part of our team on the build up to Christmas 2026.
As our Temporary Customer Advisor, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers at this special time of year. This is a great time to work with our fun and collaborative team, who thrive on providing a high touch customer service.

You’ll be supporting them in maximising sales opportunities, using your warm and caring approach, to build lasting relationships with a customer inspired approach.

You will learn from our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.

You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products.

This is the perfect opportunity to showcase your ability to tell stories and bring our beautiful products to life.

These contracts will run from 2nd November to 30th December 2026

What you'll have:

• You’ll be friendly and approachable with a passion to learn
• Confident with the ability to build great relationships
• Excellent customer service skills
• Strong knowledge, skills and experience in a busy environment
• A positive 'can do' attitude
• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is desirable.
• A great team worker who is inspired to deliver great results.

Able to work flexible hours as required, including weekends