Customer Advisor (Farnham)

West Sussex.info; Farnham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Company pension

Group Life Assurance

Paid community days

25 days annual leave plus Bank Holiday

Job summary

Neals Yard Remedies in Farnham is recruiting a Customer Advisor to join a friendly, high-touch team that connects customers with our skincare and wellness range. You'll support the Store Manager to maximise sales, demonstrate products (including mini-facials and arm massages), and share expert advice to guide customers to the best products for their needs.

Flexible hours are available. As a real people person, you'll build lasting relationships with customers, be confident in product

Qualifications

• Friendly and approachable with a passion to learn.
• Confident with the ability to build great relationships.
• Keyholder responsibility.
• Strong knowledge, skills and experience in a busy environment.
• Positive 'can do' attitude.
• Passion for and knowledge of beauty, skincare, wellness and natural therapies is essential.
• Great team worker who delivers great results.
• Commitment to learn about beauty and wellness products.

Responsibilities

• Support Store Manager in maximising sales opportunities.
• Demonstrate products including mini-facials and arm massages.
• Build lasting relationships with customers.
• Share skincare expertise to guide customers in finding the best products for their needs.
• Work flexible hours as required.

Skills

Customer service

Relationship building

Beauty knowledge

Team player

Learning mindset

Keyholder

Job description

Helping people find jobs in the local area since 2008

As our Customer Advisor in our Farnham Store, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers. This is a great time to join our fun and collaborative team, who thrive on providing a high touch customer service.

You'll be supporting the Store Manager in maximising sales opportunities, using your warm and caring approach, to build lasting relationship with a customer inspired approach.

You will be part of our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.

You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products, including mini-facials and arm massages.

This is the perfect opportunity to showcase your ability to tell stories to bring our beautiful products to life.

Making a difference to our customers day – everyday.

What you'll have:

• You'll be friendly and approachable with a passion to learn
• Confident with the ability to build great relationships
• Keyholder responsibility
• Strong knowledge, skills and experience in a busy environment
• A positive 'can do' attitude
• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is essential.
• A great team worker who is inspired to deliver great results.
• A passion and commitment to learn about beauty, skincare, products, and wellness therapies.

Able to work flexible hours as required.

What you'll get:

• Company pension
• Group Life Assurance
• Paid community days
• 25 days annual leave plus Bank Holidays (Full Time)