Customer Advisor (Christmas)

Neal's Yard Remedies; West of England; On-site; GBP 14,000 - 17,000; Part time

Job summary

Neal's Yard Remedies is seeking a Temporary Customer Advisor in the West of England to support the run-up to Christmas 2026. You will engage customers with a warm, knowledgeable approach, demonstrate products and guide them to the best skincare solutions.

Join a friendly, collaborative team that thrives on high-touch service and storytelling to bring our natural products to life. The contract runs from 2 November to 30 December 2026 and requires flexibility, including weekends.

Qualifications

• Excellent customer service skills.
• Confident in building relationships.
• Able to work flexible hours including weekends.
• Passion for beauty and skincare is desirable.

Responsibilities

• Provide high-touch customer service and skincare advice.
• Demonstrate products and tell stories to bring them to life.
• Maximise sales opportunities with a friendly approach.
• Support shifting priorities during busy seasonal periods.

Skills

Customer service

Relationship building

Product demonstration

Flexible attitude

Team player

Skincare knowledge

Learn quickly

Job description

We\'re starting our countdown to Christmas 2026

Are you passionate about beauty, wellness and a natural at building rapport with customers. You will become an integral part of our team on the build up to Christmas 2026.

As our Temporary Customer Advisor, you\'ll be joining a friendly team making the connection between Neals Yard Remedies and our customers at this special time of year. This is a great time to work with our fun and collaborative team, who thrive on providing a high touch customer service.

You\'ll be supporting them in maximising sales opportunities, using your warm and caring approach, to build lasting relationships with a customer inspired approach.

You will learn from our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.

You\'ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products.

This is the perfect opportunity to showcase your ability to tell stories and bring our beautiful products to life.

These contracts will run from 2nd November to 30th December 2026

What You\'ll Have

• You\'ll be friendly and approachable with a passion to learn


• Confident with the ability to build great relationships


• Excellent customer service skills


• Strong knowledge, skills and experience in a busy environment


• A positive 'can do' attitude


• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is desirable.


• A great team worker who is inspired to deliver great results.

Able to work flexible hours as required, including weekends