Customer Advisor (Christmas)

Neal's Yard Remedies; Shrewsbury; On-site; GBP 12,000 - 21,000; Part time

Job summary

Neal's Yard Remedies is seeking a Temporary Customer Advisor for the Christmas 2026 period in the United Kingdom. You will join a friendly, collaborative team and play a key part in delivering high-touch service to our customers during a busy season.

You'll build relationships, share skincare expertise, and guide customers to the best products while supporting sales opportunities. Flexibility, warmth and a passion for beauty are essential.

Qualifications

• Friendly and approachable with a passion to learn.
• Confident with the ability to build great relationships with customers.
• Excellent customer service skills in a fast-paced environment.
• Strong knowledge and interest in beauty, skincare, wellness and natural therapies is desirable.
• A positive 'can do' attitude and a great team player.

Responsibilities

• Support customers and help maximise sales opportunities during the Christmas period.
• Build lasting relationships through personalised product recommendations.
• Provide skincare advice and guidance to help customers find the best products.
• Able to work flexible hours, including weekends.

Skills

Customer service

Relationship building

Beauty/skincare knowledge

Job description

We're starting our countdown to Christmas 2026

Are you passionate about beauty, wellness and a natural at building rapport with customers. You will become an integral part of our team, on the build up to Christmas 2026.

As our Temporary Customer Advisor, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers at this special time of year. This is a great time to work with our fun and collaborative team, who thrive on providing a high touch customer service.

You’ll be supporting them in maximising sales opportunities, using your warm and caring approach, to build lasting relationships with a customer inspired approach.

You will learn from our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.

You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products.

This is the perfect opportunity to showcase your ability to tell stories and bring our beautiful products to life.

These contracts will run from 2nd November to 30th December 2026

What You’ll Have

• You’ll be friendly and approachable with a passion to learn
• Confident with the ability to build great relationships
• Excellent customer service skills
• Strong knowledge, skills and experience in a busy environment
• A positive 'can do' attitude
• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is desirable.
• A great team worker who is inspired to deliver great results.

Able to work flexible hours as required, including weekends