Customer Advisor (Christmas)

Neal's Yard Remedies; Greater Manchester; On-site; GBP 14,000 - 17,000; Part time

Job summary

Neal's Yard Remedies in Manchester is seeking a Temporary Customer Advisor to help during the Christmas period. You will join a friendly team at the Arndell Centre, delivering high-touch customer service and guiding customers to suitable skincare and wellness products.

The role emphasises building lasting customer relationships, sharing product stories, and adapting to changing priorities in a busy retail environment. Weekend work is required during the holiday season.

Qualifications

• Friendly and approachable with a passion to learn.
• Excellent customer service skills and confident in busy environments.
• Ability to build great relationships with customers.
• Interest or knowledge in beauty, skincare, wellness or natural therapies is desirable.

Responsibilities

• Support the team in maximizing sales opportunities.
• Provide expert product guidance to customers to find the best matches.
• Deliver high-touch customer service and storytelling to bring products to life.
• Work flexibly, including weekends, during the Christmas period.

Skills

Customer service

Relationship building

Beauty knowledge

Wellness knowledge

Job description

We're starting our countdown to Christmas 2026
Are you passionate about beauty, wellness and a natural at building rapport with customers. You will become an integral part of our team, at the heart of the Arndell Centre in Manchester on the build up to Christmas 2026.
As our Temporary Customer Advisor, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers at this special time of year. This is a great time to work with our fun and collaborative team, who thrive on providing a high touch customer service.
You'll be supporting them in maximising sales opportunities, using your warm and caring approach, to build lasting relationships with a customer inspired approach.
You will learn from our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.
You'll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products.
This is the perfect opportunity to showcase your ability to tell stories and bring our beautiful products to life.
These contracts will run from 2nd November to 30th December 2026
What You'll Have

• You'll be friendly and approachable with a passion to learn
• Confident with the ability to build great relationships
• Excellent customer service skills
• Strong knowledge, skills and experience in a busy environment
• A positive 'can do' attitude
• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is desirable.
• A great team worker who is inspired to deliver great results.

Able to work flexible hours as required, including weekends