Customer Advisor AO - Band E

Brook Street; Birmingham; Hybrid; GBP 24,000; Full time

Job summary

A recruitment agency is seeking an Admin Officer/Customer Advisor in Birmingham. This full-time role in the public sector involves processing tribunal-related correspondence, managing customer inquiries, and performing administrative tasks. The position offers hybrid working after initial training and pays £12.36 per hour, increasing to £12.53 after 12 weeks. Successful candidates will undergo an Enhanced DBS check.

Qualifications

• Experience in a customer-facing role.
• Ability to work in a process-driven environment.
• Willingness to undergo an Enhanced DBS check.

Responsibilities

• Review and process tribunal-related correspondence.
• Refer complex cases to legal officers.
• Prepare and update case files and documents.
• Manage inbound customer calls and general administrative tasks.

Skills

Strong communication skills

Customer service skills

Confident telephone manner

Ability to work accurately

Comfortable using IT systems

Job description

Admin Officers/Customer Advisor - Public Sector (Birmingham | Hybrid Working)
Location: Birmingham, B16 8PE
Contract Type: Temporary (until January 2026, with potential for extension)
Hours: Full-time - 37 hours per week (9-5 but flexibility required)
Pay: £12.36 per hour, increasing to £12.53 after 12 weeks (paid weekly)

Are you an experienced customer advisor looking for a rewarding role in the public sector?

This is an excellent opportunity to build experience within a professional environment supporting tribunal processes. The role will be fully office-based during the initial training period. Once fully trained, you'll move to a hybrid working pattern, with 60% of your time in the office and 40% working from home.

Key Responsibilities:

• Reviewing and processing correspondence related to tribunal cases
• Referring complex matters to legal officers or judiciary as appropriate
• Preparing case files and official documents
• Updating internal systems and case management tools
• Monitoring shared email inboxes and directing correspondence to the correct teams
• Managing inbound customer calls related to appeals or case enquiries
• Carrying out general administrative tasks including photocopying, scanning, and filing

What We're Looking For:

• Strong communication and customer service skills
• Confident telephone manner
• Ability to work accurately and efficiently in a process-driven environment
• Comfortable using IT systems and case management tools

Important: This role requires an Enhanced DBS check and three years of references.

How to Apply:

If you're ready for a new challenge and meet the criteria above, apply online today.
Please note: Due to the high number of applications, we may only contact shortlisted candidates.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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