Customer Advisor

Vertu Motors plc; North East; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

25 days’ holiday + bank holidays

Hybrid working after training

Colleague rewards platform

Preferential service rates

Colleague vehicle purchase scheme

Share Incentive Scheme

Company pension

Enhanced maternity and paternity

Ongoing training and career razvoj

Job summary

Vertu Motors plc Head Office in Gateshead is seeking a Customer Advisor to join the Contact Centre team. You will be the first point of contact for customers, handling inbound calls and directing them to the right dealership or department with a friendly, professional approach.

This full-time role starts at £26,436 and can rise to £27,476 with experience and development. After training you will enjoy a hybrid working arrangement balancing home and office duties.

Qualifications

• Previous customer service experience.
• Excellent telephone manner and communication skills.
• Good attention to detail and accuracy.
• Confident IT skills.
• Positive attitude and willingness to learn.
• Ability to stay calm in a fast-paced setting.

Responsibilities

• Handle inbound calls from customers and colleagues across the business.
• Provide a professional, friendly, and efficient customer experience.
• Accurately qualify customer enquiries and direct calls appropriately.
• Use internal systems to ensure customer information is recorded correctly.
• Work as part of a busy and supportive team in a fast-paced environment.

Skills

Customer service

Telephone skills

Communication

Attention to detail

IT proficiency

Team player

Tools

CRM systems

Job description

Vertu Head Office Gateshead

Join one of the UK's leading motor retailers and become part of a team that puts customers at the heart of everything we do.

Due to continued growth and success, we have an exciting opportunity for a Customer Advisor to join our Contact Centre team at our Head Office in Team Valley, Gateshead.

This is a full-time position offering a starting salary of £26,436 with the opportunity to increase to £27,476 through experience and development.

You'll work a 5-week rota, with only 2 Saturdays in every 5 weeks and no Sunday working, helping you maintain a healthy work-life balance. Following your training and probation period, you'll also benefit from a hybrid working arrangement, giving you the flexibility to split your time between home and the office.

What You'll Be Doing

As a Customer Advisor, you'll play a vital role in creating a positive first impression for our customers. You'll be the first point of contact for many callers, helping them quickly and efficiently connect with the right dealership or department.

Your Responsibilities Will Include

• Handling inbound calls from customers and colleagues across the business
• Providing a professional, friendly, and efficient customer experience
• Accurately qualifying customer enquiries and directing calls appropriately
• Using internal systems to ensure customer information is recorded correctly
• Working as part of a busy and supportive team in a fast-paced environment

With up to 10,000 calls handled daily across the department, no two days are the same. You'll receive comprehensive training to ensure you have the confidence and knowledge to succeed in the role.

What We're Looking For

We're looking for enthusiastic individuals who enjoy helping people and thrive in a busy environment.

You’ll Ideally Have

• Previous customer service experience
• An excellent telephone manner and strong communication skills
• Good attention to detail and accuracy
• Confident IT skills
• A positive attitude and a willingness to learn
• The ability to remain calm and professional in a fast-paced setting

Most importantly, we're looking for someone who is motivated, customer-focused, and enjoys being part of a team.

Why Join Vertu?

At Vertu, we are passionate about investing in our people. We offer ongoing training, career development opportunities, and clear progression pathways to help you build a rewarding long-term career.

In Addition, You’ll Benefit From

• 25 days' holiday plus bank holidays, increasing with length of service
• Hybrid working after successful completion of training and probation
• Access to our colleague rewards platform offering cashback and retail discounts
• Preferential service rates
• Colleague vehicle purchase scheme
• Share Incentive Scheme
• Company pension
• Enhanced maternity and paternity benefits
• Ongoing training and career development opportunities