Call Centre Advisor

Vertu Motors; United Kingdom; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Refer a friend bonus

Hybrid work

Staff car scheme

Pension

Job summary

Vertu Motors in Team Valley Gateshead is hiring a Call Centre Advisor to join our busy bookings team. You’ll handle inbound calls for services, MOTs, repairs and recalls, and upsell additional products to maximise every interaction.

This full-time, hybrid role offers a basic salary of £27,097.72 with KPI-based bonus, a £500 refer-a-friend incentive, 41 hours per week and a Saturday rotation. Benefits include a pension, staff car scheme and ongoing training.

Qualifications

• Experience in a call centre or contact centre environment.
• Proven ability to meet targets and KPIs.
• Strong customer service and communication skills.

Responsibilities

• Handle inbound calls from customers booking services, MOTs, repairs and recalls.
• Upsell additional products and services to maximise customer value.
• Work towards KPIs with performance-linked bonus.
• Deliver a professional, efficient and friendly customer experience on every call.

Skills

Call centre experience

Target driven

Customer service

Communication skills

Job description

Call CentreAdvisor

Vertu - Team Valley Gateshead!

At Vertu, we’re expanding ourContact Centre Bookings Teamand are looking for driven, customer-focused individuals to join us as. If you thrive in a fast-paced call centre environment and enjoy working towards targets, this could be the perfect opportunity for you.

What’s on offer

• Basic salary: £27,097.72
• Performance bonus: Earn more with a KPI-driven bonus structure based on bookings performance
• £500 refer a friend bonus
• Hybrid working: Work 2 days per week from home
• No late evenings: Dayshift hours
• Access to our colleague car scheme and additional benefits

About the role

• This is a busy, high-performing bookings centre where you’ll:
• Handle inbound calls from customers booking services, MOTs, repairs and recalls
• Maximise every interaction by upselling additional products and services
• Work towards KPIs, with performance directly linked to your bonus
• Deliver a professional, efficient and friendly customer experience on every call

This is a full-time, permanent position working 41 hours per week. You will be working Monday to Friday 09:00am - 17:30pm and 1 in 4 Saturdays 09:00am - 13:00pm.

We’d love to hear from you if you:

• Have previous call centre/contact centre experience
• Are confident working towards targets and KPIs
• Have excellent customer service and communication skills
• Are comfortable using systems and handling a high volume of calls
• Motor trade experience is helpful but not essential

Why join Vertu?

We’re proud to invest more in our people’s development than any other motor retailer. You’ll benefit from:

• 25 days holiday + bank holidays (increasing with service)
• Ongoing training and career progression opportunities
• Online rewards platform with cashback and retailer discounts
• Preferential service rates & colleague purchase scheme
• Share incentive scheme & pension
• Enhanced maternity & paternity benefits

Interested? Apply today to be considered for this role!