Call Centre Advisor

Vertu Motors plc; North East; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Hybrid work: 2 days from home

Performance bonus

Colleague car scheme

Pension

Discounts and rewards

Job summary

Vertu is expanding its Contact Centre Bookings Team at Team Valley Gateshead. We are seeking driven, customer-focused individuals to join a fast-paced call centre environment.

This full-time, permanent role handles inbound bookings for services, MOTs, repairs and recalls, with opportunities to upsell and earn via KPIs linked to a bonus. It offers hybrid work and regular days, with a comprehensive benefits package.

Qualifications

• Previous call centre experience.
• Comfortable working toward targets and KPIs.
• Able to upsell products and services.
• Strong customer service and communication skills.
• Motor trade experience is helpful but not essential.

Responsibilities

• Handle inbound calls from customers booking services, MOTs, repairs and recalls.
• Maximise every interaction by upselling additional products and services.
• Work towards KPIs, with performance directly linked to your bonus.
• Deliver a professional, efficient and friendly customer experience on every call.

Skills

Call centre experience

Target driven

Excellent communication

Upselling

Job description

Vertu – Team Valley Gateshead!

At Vertu, we’re expanding our

Vertu – Team Valley Gateshead!

At Vertu, we’re expanding our Contact Centre Bookings Team and are looking for driven, customer-focused individuals to join us as. If you thrive in a fast-paced call centre environment and enjoy working towards targets, this could be the perfect opportunity for you.

What’s On Offer

• Basic salary: £27,097.72
• Performance bonus: Earn more with a KPI-driven bonus structure based on bookings performance
• £500 refer a friend bonus
• Hybrid working: Work 2 days per week from home
• No late evenings: Dayshift hours
• Access to our colleague car scheme and additional benefits

About The Role

• This is a busy, high-performing bookings centre where you’ll:
• Handle inbound calls from customers booking services, MOTs, repairs and recalls
• Maximise every interaction by upselling additional products and services
• Work towards KPIs, with performance directly linked to your bonus
• Deliver a professional, efficient and friendly customer experience on every call

This is a full-time, permanent position working 41 hours per week. You will be working Monday to Friday 09:00am – 17:30pm and 1 in 4 Saturdays 09:00am – 13:00pm.

We’d Love To Hear From You If You

• Have previous call centre/contact centre experience
• Are confident working towards targets and KPIs
• Have excellent customer service and communication skills
• Are comfortable using systems and handling a high volume of calls
• Motor trade experience is helpful but not essential

Why join Vertu?

We’re proud to invest more in our people’s development than any other motor retailer. You’ll benefit from:

• 25 days holiday + bank holidays (increasing with service)
• Ongoing training and career progression opportunities
• Online rewards platform with cashback and retailer discounts
• Preferential service rates & colleague purchase scheme
• Share incentive scheme & pension
• Enhanced maternity & paternity benefits