Customer Advisor

Steven Eagell Limited; Milton Keynes; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Leave: 25 days

Bank holidays

Birthday off

Long service awards

Maternity/Paternity

Car benefit scheme

Sales incentives

Training provided

Company pension

Perk Box discounts

Staff referral scheme

Medical cover

Job summary

Steven Eagell Limited is seeking a Customer Advisor to be the first point of contact for our service enquiries, handling calls and messages with care and speed. You will log activity, book service appointments, remind customers of MOTs, and promote add-on services.

The role starts at Head Office with office-based work for three months, then a hybrid pattern, and includes a comprehensive benefits package. Experience in telephony-based customer service is essential, and you will join a supportive

Qualifications

• Previous experience in a telephony-based customer service role (essential).
• Excellent communication and rapport-building skills with customers over the phone.
• Ability to handle a high volume of calls while maintaining professionalism.

Responsibilities

• Deliver exceptional customer service at all times.
• Build rapport and understand customer needs.
• Make outbound calls for service and MOT reminders, converting them into bookings.
• Handle inbound calls professionally and efficiently.
• Advise customers on additional products and services (e.g. service plans).
• Accurately log call activity and customer data.
• Meet call volume and conversion targets.
• Maintain accurate records of vehicle details and service history.

Skills

Telephony experience

Communication skills

Teamwork

Customer service

Job description

Location: Head Office, Office based for the first 3 months, then Hybrid.Salary: up to £27,500paContract: Permanent - Full Time, plus 1 in 4 Saturdays for a 4.5hour shiftMust Have: Telephony ExperienceAbout Steven EagellAs an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.Your Responsibilities as a Customer Advisor:As a Customer Advisor, you’ll be the first point of contact for our customers, handling inbound and outbound calls and electronic communications. You’ll provide outstanding support to our service enquiries, working towards quality and volume targets in a fast-paced environment.Key ResponsibilitiesDeliver exceptional customer service at all times.Build rapport and understand customer needs.Make outbound calls for service and MOT reminders, converting them into bookings.Handle inbound calls professionally and efficiently.Advise customers on additional products and services (e.g. service plans).Accurately log call activity and customer data.Meet call volume and conversion targets.Maintain accurate records of vehicle details and service history.Update customer contact information.Support with other ad-hoc duties as required.What we are looking for in a Customer Advisor:Confident, enthusiastic, and self-motivated individualsComfortable working both independently and as part of a teamStrong communication skills with the ability to build rapport quickly over the phonePrevious experience in a telephony-based customer service role (essential)Ability to handle a high volume of calls while maintaining professionalism and accuracyA proactive approach with a positive and customer-focused attitudePassion for delivering excellent customer service in a fast-paced environmentWhat we offer you:25 days annual leave + Bank Holidays and your Birthday OffLong Service Awards / Colleague RecognitionEnhanced Maternity / Paternity at qualifying service lengthCar Benefit Scheme after successful completion of a probation periodSales IncentivesComprehensive training providedCompany pension schemeDeath in ServiceAccess to high street discounts through Perk BoxIn-house, manufacturer & professional qualificationsStaff referral schemeAccess to medical cover through Simply HealthIf you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.