Phone-Based Automotive Customer Advisor

Steven Eagell Limited; Milton Keynes; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Leave: 25 days

Bank holidays

Birthday off

Long service awards

Maternity/Paternity

Car benefit scheme

Sales incentives

Training provided

Company pension

Perk Box discounts

Staff referral scheme

Medical cover

Job summary

Steven Eagell Limited is seeking a Customer Advisor to be the first point of contact for our service enquiries, handling calls and messages with care and speed. You will log activity, book service appointments, remind customers of MOTs, and promote add-on services.

The role starts at Head Office with office-based work for three months, then a hybrid pattern, and includes a comprehensive benefits package. Experience in telephony-based customer service is essential, and you will join a supportive

Qualifications

• Previous experience in a telephony-based customer service role (essential).
• Excellent communication and rapport-building skills with customers over the phone.
• Ability to handle a high volume of calls while maintaining professionalism.

Responsibilities

• Deliver exceptional customer service at all times.
• Build rapport and understand customer needs.
• Make outbound calls for service and MOT reminders, converting them into bookings.
• Handle inbound calls professionally and efficiently.
• Advise customers on additional products and services (e.g. service plans).
• Accurately log call activity and customer data.
• Meet call volume and conversion targets.
• Maintain accurate records of vehicle details and service history.

Skills

Telephony experience

Communication skills

Teamwork

Customer service

Job description

Steven Eagell Limited is seeking a Customer Advisor to be the first point of contact for our service enquiries, handling calls and messages with care and speed. You will log activity, book service appointments, remind customers of MOTs, and promote add-on services.

The role starts at Head Office with office-based work for three months, then a hybrid pattern, and includes a comprehensive benefits package. Experience in telephony-based customer service is essential, and you will join a supportive