Customer Advisor

TN United Kingdom; Lancaster; On-site; Part time

Job summary

Join a leading company as a Customer Advisor, where you'll enhance customer experience and work in a dynamic environment. Your role includes assisting customers, promoting offers, and ensuring store operations run smoothly. Enjoy award-winning training and a supportive workplace culture.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling and support

Qualifications

• Ability to excel in a varied, fast-paced environment.
• Enjoyment of working as part of a team.

Responsibilities

• Helping customers and providing advice on products.
• Promoting in-store offers and ensuring smooth store operations.
• Collaborating with team members to maintain store environment.

Skills

Effective communication

Team collaboration

Customer care

Job description

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Role Details

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.

About the role

You will work onsite and report to the Assistant or Store Manager. Your role could involve helping on the tills, advising customers, or working in our back shop. Your responsibilities include:

• Helping customers and making them feel at ease by listening, answering questions, providing advice on products, recommending items, or offering baskets. The little things make a difference.
• Promoting in-store offers and schemes to enhance customer experience.
• Ensuring the store runs smoothly by managing product displays, providing excellent service at the tills, and assisting with stock management.
• Collaborating with team members to maintain a clean and presentable store environment.
• Receiving award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

Essential skills and experience include:

• Ability to excel in a varied, fast-paced environment.
• Effective communication and listening skills.
• Enjoyment of working as part of a team and promoting collaboration.
• An understanding that small details impact customer interactions.
• A desire to be a proud brand ambassador for Boots and help customers find the best products for them.

It would be great if you also have

Desirable but not essential skills include:

• Experience in customer care and delivering excellent service.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Additional benefits are available to suit your needs. Find out more at boots.jobs/rewards. Note that salary estimates on third-party sites are not endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we promote an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive workplace. Together, we change for the better.

What's next?

If successful, you will be invited for an in-store interview within 14 days. We are open to discussing part-time or job share options during the application process. We also provide reasonable adjustments to support your application and interview process if needed.