Customer Advisor

Henderson Group; Guildford; On-site; GBP 12,000 - 15,000; Part time

Job summary

Henderson Group in Guildford, United Kingdom, is seeking a Customer Advisor to help run the store efficiently while delivering high standards of customer service. The role is 8 hours per week, with evenings Monday to Friday and weekends, offering flexibility to discuss patterns at interview.

You will handle checkouts, replenish stock, merchandise, and ensure correct pricing. A positive attitude and teamwork are essential as you may cover the Post Office when required.

Qualifications

• No prior retail experience required; training provided.
• Flexibility to work evenings and weekends.
• Customer-focused approach and ability to work in a team.

Responsibilities

• Operate all checkouts accurately and process transactions promptly.
• Replenish stock daily and rotate stock per policy.
• Merchandise stock to maximise sales and ensure correct pricing with Shelf Edge Labels.
• Maintain a high level of customer service at all times.
• Cover the Post Office when required.
• Perform other duties as required.

Skills

Customer service

Cash handling

Teamwork

Communication

Positive attitude

Tools

Checkout system

Job description

Positions available at 8 hours per week, working evenings Monday to Friday and Saturday and Sunday 6am to 11pm, with a degree of flexibility required. Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standards of customer service, is achieved at all times. As Customer Advisor you will be required to;

• Listening to and understanding our customers' needs and advising customers about our products and services. Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock on a daily basis stock is replenished while complying with the company stock rotation process.
• Ensure that stock is effectively merchandised to enhance sales.
• Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
• To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
• You may be required to cover the Post Office when required as part of this role.
• Any other duties as required for the role.

Skills for Success

• Don't worry if you have no previous retail experience, we'll provide you with all the right training.
• Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience

Applicants should note that based on the response, the company may increase the shortlisting criteria. Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by. Ambition - We always strive to be better. We seek new challenges and look for ways to do things better. Customer First - We provide exceptional service. We put customers at the heart of everything and support our communities. Teamwork - We succeed together. We help colleagues to succeed, and we share our knowledge and skills. Integrity - We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

Henderson Group are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property and we employ over 6,000 staff. A look into the role

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working Hours

Positions available at 8 hours per week, working evenings Monday to Friday and Saturday and Sunday 7am to 11pm, with a degree of flexibility required. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at interview. Communication on the progress of your application will be made via email and the career site, therefore please check regularly.

We are an equal opportunities employer.