Customer Advisor - Kilkeel Newcastle Road

Henderson Group; Kilkeel; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Employee benefits

Discount scheme

Staff discount

Employee assistance programme

Job summary

Henderson Group is seeking a Customer Advisor for EUROSPAR Newcastle Road, Kilkeel. The role focuses on delivering excellent customer service, handling checkouts accurately, stocking shelves, and merchandising to boost sales across the store. Flexible hours include evenings and weekend availability.

Full training is provided; a positive attitude and teamwork are valued. The company emphasizes community engagement and employee development, with a range of discounts and benefits across

Qualifications

• Experience in customer-facing roles or retail is preferred.
• Ability to operate checkout systems accurately and efficiently.
• Willingness to stock shelves and ensure correct pricing edges.

Responsibilities

• Listen to customers and advise on products and services.
• Operate checkouts and process transactions accurately.
• Replenish stock daily and rotate stock as per guidelines.
• Merchandise products to drive sales and ensure correct pricing.

Skills

Customer service

Checkout ops

Stock replenishment

Merchandising

Shelf labeling

Team player

Job description

Customer Advisor - EUROSPAR Newcastle Road, 74-78 Newcastle Road, Kilkeel, BT34 4NJ

Pay rates ranging from £11.95 - £13.30 per hour depending on your age and great benefits.

Positions available instore:

8 - 16 hours per week availability evenings Monday to Friday and fully available Saturday and Sunday

24 hours per week availability - fully available Monday to Sunday.

Who are we?

Henderson Group are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 6000 staff and have been placed 3rd in Ulster Business Top 100 Companies 2025.

We're an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.

A look into the role

Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standards of customer service, is achieved at all times.

As Customer Advisor you will be required to;

• Listening to and understanding our customers' needs and advising customers about our products and services.
• Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
• Ensure that stock on a daily basis stock is replenished while complying with the company stock rotation process.
• Ensure that stock is effectively merchandised to enhance sales.
• Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
• To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
• You may be required to cover the Post Office and fresh department when required as part of this role.
• Any other duties as required for the role.

Skills for Success

• Don't worry if you have no previous retail experience, we'll provide you with all the right training.
• Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience

Applicants should note that based on the response, the company may increase the shortlisting criteria.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition - We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First - We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork - We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity - We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.

You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working Hours

Positions available instore:

8 - 16 hours per week availability evenings Monday to Friday and fully available Saturday and Sunday

24 hours per week availability - fully available Monday to Sunday.

Completed applications must be submitted online by midnight on Monday 12 October 2026.

We are an equal opportunities employer.