Customer Service Administrator

Search; City of Edinburgh; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Search Consultancy is recruiting multiple Customer Administrators to join a busy, growing team within a leading Financial Services organisation in South Gyle, Edinburgh.

This is a long-term, full-time, office-based role with Monday-Friday 9am-5pm and on-site parking. You will handle admin tasks, meet SLAs, and develop your skills within a supportive team.

Qualifications

• Experience in administration or back-office processing.
• Ability to meet targets, deadlines and SLAs.
• Strong communication and attention to detail.
• Proactive, team-focused attitude and willingness to learn.
• Financial services knowledge desirable, not essential.

Responsibilities

• Process customer and adviser requests using internal systems and investment platforms.
• Meet deadlines and service-level agreements (SLAs), ensuring accuracy at every stage.
• Investigate queries, resolve issues and work with internal teams.
• Maintain accurate, up-to-date customer records.
• Identify process improvements and streamline administration.
• Manage competing priorities while delivering excellent service.

Skills

Administration

Back-office processing

Customer operations

Targets & SLAs

Microsoft Word

Microsoft Excel

Communication

Attention to detail

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

Customer Administrators - Multiple Opportunities!

£13.47 per hour + holiday pay

Monday-Friday, 9am-5pm | Full-time

Office-based | Free on-site parking

Long-term contracts until May 2027, with potential extension and permanent opportunities

Ready for your next opportunity?

Search Consultancy is recruiting multiple Customer Administrators to join a busy, growing team within a leading Financial Services organisation in South Gyle.

This is a great opportunity to develop your skills, gain valuable industry experience and join a supportive, professional team.

Whether you're an experienced administrator or have strong processing skills and want to progress your career, we'd love to hear from you!

What you'll do

• Process customer and adviser requests using internal systems and investment platforms.

• Meet deadlines and service-level agreements (SLAs), ensuring accuracy at every stage.

• Investigate queries, resolve issues and work with internal teams.

• Maintain accurate, up-to-date customer records.

• Identify process improvements and streamline administration.

• Manage competing priorities while delivering excellent service.

What we're looking for

• Experience in administration, back-office processing or customer operations.

• Ability to work to targets, deadlines and SLAs.

• Strong communication, organisation and attention to detail.

• Confident IT skills, including Microsoft Word and Excel.

• A proactive, team-focused attitude and willingness to learn.

• Strong problem-solving skills and the ability to follow procedures.

Financial Services experience is desirable, not essential. Knowledge of ISAs, SIPPs, bonds or investment administration is an advantage.

What's in it for you?

• £13.47 per hour + holiday pay

• Monday-Friday working, with no weekends.

• Consistent 9am-5pm hours.

• Long-term contract until May 2027, with potential extension and permanent opportunities.

• Valuable experience with a major Financial Services organisation.

• Free on-site parking.

• Opportunities to develop your skills and career.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.