Administrators

Search Consultancy LTD; City of Edinburgh; On-site; GBP 35,818,000 - 38,573,000; Full time

Job summary

Search Consultancy Ltd are recruiting several Customer Service Administrators to provide essential back-office support to financial services customer operations. Based at South Gyle, these full-time, office-based roles run 9:00am–5:00pm with free parking and temporary contracts possibly extending to permanent status.

Applicants must pass Disclosure Scotland and a Credit Check. Duties include processing requests on investment platforms, updating customer data, and ensuring timely, accurate

Qualifications

• Back-office administration experience, preferably in Financial Services.
• Strong customer service skills and ability to handle inquiries.
• Excellent attention to detail and accuracy in data entry.
• Clear written and verbal communication skills.
• Proficiency with Word and Excel for day-to-day tasks.

Responsibilities

• Process customer and advisor requests via investment platforms and internal systems.
• Ensure requests are completed correctly within SLA targets.
• Investigate and resolve queries, coordinating with internal teams as needed.
• Update customer details on internal systems accurately.
• Identify and suggest improvements to administrative processes.

Skills

Back-office administration

Customer service

Attention to detail

Communication skills

MS Word / MS Excel

Tools

MS Word

MS Excel

Job description

Administrators - Financial Services | multiple roles available

Based at South Gyle | Fully office-based roles with free parking

Full-Time roles | Monday to Friday | 9:00am to 5:00pm

Temporary contracts until at least the end of May 2027 | potential to be extended & may become permanent

Pay rate of £13.50 per hour + holiday pay

Search Consultancy are currently working with one of our major Financial Services clients based at South Gyle to recruit a number of Customer Service Administrators to provide back office Administration support to their customer operations.

PLEASE NOTE - as this role will be working within Financial Services candidates MUST be able to pass both a criminal record check (Disclosure Scotland) and a Credit Check.

The successful candidates will be responsible for the following:

• Processing both customer and advisor requests through the company's investment platforms & internal systems
• Ensuring requests are completed correctly in line with SLA's & agreed timescales
• Investigating & resolving queries & issues, working with internal teams where required
• Updating customer details & information on the company's internal systems
• Identifying areas for process improvements on Administration processes

In order to be considered for these roles your skills and experience should include:

• Previous experience of providing back-office administration or processing support - preferably within Financial Services
• Any candidates with the above experience including working with or exposure to ISA's, SIPP's & bonds would be advantageous, however this is not essential
• Excellent communication skills, both written and verbal
• Excellent organisational skills & attention to detail, with the ability to manage a busy workload effectively
• Experience of working to targets, deadlines or SLA's
• Solid IT skills, including the use of Word & Excel

Please note that only applicants who have the required skills and experience detailed above will be considered for this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age