Back-Office Admin – Financial Services (Office-Based)

Search Consultancy LTD; City of Edinburgh; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free parking

Office-based role

Job summary

Search Consultancy LTD is recruiting multiple Customer Administrators based at South Gyle for long-term temporary contracts, with a Monday–Friday 9:00–17:00 schedule and free parking. Roles are office-based, salary paid as £13.50 per hour plus holiday pay.

Responsibilities include processing customer and advisor requests on investment platforms, ensuring SLA compliance, resolving queries, updating records, and identifying process improvements.

Qualifications

• Back-office administration or processing experience, preferably within Financial Services.
• Experience with ISA/SIPP & bonds advantageous but not essential.
• Excellent communication skills (written & verbal).
• Excellent organisational skills and attention to detail with ability to manage a busy workload.
• Experience working to targets, deadlines or SLA's.
• Solid IT skills including Word & Excel.

Responsibilities

• Processing customer and advisor requests through the company's investment platforms & internal systems.
• Ensuring requests are completed correctly in line with SLA's & timescales.
• Investigating and resolving queries & issues, coordinating with internal teams.
• Updating customer details on internal systems.
• Identifying areas for process improvements on administration processes.

Skills

Communication skills

Organisational skills

Attention to detail

Targets/SLA experience

IT skills (Word & Excel)

Tools

Word

Excel

Job description

Search Consultancy LTD is recruiting multiple Customer Administrators based at South Gyle for long-term temporary contracts, with a Monday–Friday 9:00–17:00 schedule and free parking. Roles are office-based, salary paid as £13.50 per hour plus holiday pay.

Responsibilities include processing customer and advisor requests on investment platforms, ensuring SLA compliance, resolving queries, updating records, and identifying process improvements.