Customer Account Manager — Uncapped Commission, Hybrid Role

2020 Innovation; Coleshill CP; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Uncapped commission

25 days annual leave + bank holidays +

Wellness & social benefits

Hybrid working

Life assurance

Job summary

2020 Innovation is hiring a Customer Account Manager to own a portfolio of members, nurture trusted relationships and drive renewals. You will uncover opportunities to grow revenue through cross-selling and upselling, while working closely with colleagues to ensure a seamless customer experience.

The role focuses on maintaining strong CRM activity, achieving high renewal rates, and delivering value to customers in a fast-growing business with uncapped commission and hybrid working.

Qualifications

• 3+ years’ experience in a similar sales and customer relationship role, preferably B2B.
• Experience in maintaining high retention rates.
• Experience in building excellent customer relationships.
• Strong communication skills and ability to build rapport and maintain relationships with clients.
• Ability to cross-sell/ upsell.
• Excellent analytical skills.
• Strong organisational and multi-tasking skills.
• Excellent attention to detail and organisation.
• Experience in using CRM systems.

Responsibilities

• Take ownership of your own portfolio of members, developing trusted relationships and driving renewals.
• Identify opportunities to grow revenue through cross-selling and upselling.
• Collaborate with colleagues across the business to ensure a smooth customer experience.
• Maintain accurate and well‑maintained CRM activity.
• Aim for high renewal rates and strong portfolio growth.

Skills

Relationship building

CRM systems

Communication

Cross-selling

Analytical skills

Organization

Attention to detail

B2B sales

Tools

CRM software

Job description

2020 Innovation is hiring a Customer Account Manager to own a portfolio of members, nurture trusted relationships and drive renewals. You will uncover opportunities to grow revenue through cross-selling and upselling, while working closely with colleagues to ensure a seamless customer experience.

The role focuses on maintaining strong CRM activity, achieving high renewal rates, and delivering value to customers in a fast-growing business with uncapped commission and hybrid working.