Account Manager

Sage City; West of England; On-site; GBP 36,000 - 52,000; Full time

Job summary

Sage City is seeking a highly organised Account Manager to join our Retail Customer Success Team in Bristol. The role concentrates on upsell and renewals for allocated accounts, including building quotations, negotiations and closing opportunities.

You will handle customer queries via email, phone and online conferences, and maintain accurate CRM records to support ongoing customer satisfaction and retention.

Responsibilities

• Manage upsell and renewals for allocated accounts
• Build quotations, negotiate and close opportunities
• Handle customer-related queries via email, phone and online conferences
• Maintain accurate CRM records across the customer lifecycle

Job description

We are looking for a highly organised, diligent, and adaptable Account Manager to join our Retail Customer Success Team. The purpose of the Account Manager role is to successfully manage upsell and renewals for their allocated accounts. An Account Manager's duties are split across several key roles: relationship management, upsell and contract management, including contract renewals. Key tasks include building quotations, negotiations and closing opportunities. The role will also include the handling of all customer-related queries via email, phone, and online conferences. An Account Manager will also maintain accurate CRM records.

Hybrid 3 days in office- Bristol