Customer Account Manager: Loans & Client Success

Evlo; Lewisham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Bonus scheme

Private healthcare

Life assurance

Pension scheme (3% employee, 8% or 8%+

Holiday allowance (25 days + bank)

Cycle to Work

Retail discounts

Tech scheme

Charity volunteering days

Job summary

Evlo is seeking a Customer Account Manager in the United Kingdom to guide customers through the loan process from initial enquiry to finalisation and aftercare. The role emphasizes strong communication, relationship building and a commitment to providing excellent service to both customers and branches.

You will engage with customers face-to-face and over the phone, ensuring accurate affordability checks, clear loan documentation and ongoing support through the customer lifecycle.

Qualifications

• Customer-focused with excellent communication and rapport-building.

Responsibilities

• Involved in the full lifecycle of loan processing from enquiry to repayment and support.

Skills

Customer Focused

Strong Communication skills

Self-Development

Team Work

Target-driven

Job description

Evlo is seeking a Customer Account Manager in the United Kingdom to guide customers through the loan process from initial enquiry to finalisation and aftercare. The role emphasizes strong communication, relationship building and a commitment to providing excellent service to both customers and branches.

You will engage with customers face-to-face and over the phone, ensuring accurate affordability checks, clear loan documentation and ongoing support through the customer lifecycle.