Customer Account Manager (Full Time)

Barlows UK Ltd.; Chadderton; Sur place; GBP 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

20 days holiday

Loyalty holidays

Supportive environment

Training & development

Résumé du poste

Barlows UK Ltd. in Oldham is seeking an experienced Customer Account Manager to guide clients from first contact through to job completion, ensuring a smooth and professional experience. You’ll handle enquiries, coordinate engineers and manage schedules to meet KPIs.

This full-time, office-based role offers a supportive environment with training and career development. Strong communication, time management and IT skills are essential for success in a fast-paced team.

Qualifications

• Ability to work in a fast-paced environment.
• Excellent time management.
• Strong communication with customers and colleagues at all levels.
• Competent with Outlook, Microsoft Office, Excel and general IT systems.
• Highly organized with strong attention to detail.

Responsabilités

• Respond to client enquiries via phone and email.
• Input engineers’ timesheets and compile daily reports.
• Coordinate engineers’ work schedules and liaise with customers.
• Monitor KPIs and ensure they are met.
• Prepare invoices and update client job management systems.
• Update Excel spreadsheets and compile job completion notes.
• Issue purchase orders and monitor job progress.

Connaissances

Customer service

Time management

Communication

Organization

Outils

Outlook

Microsoft Office

Excel

Description du poste

Job description

We’re looking for an experienced Customer Account Manager to join our busy office team. This is a full-time, office-based role at our Oldham office. You’ll play a key part in taking customers through their full journey, ensuring a smooth and professional experience from first contact through to job completion.Experience in a similar role is essential.

Responsibilities

• Respond to initial client enquiries via phone and email
• Input engineers’ timesheets and compile daily reports
• Liaise with operational staff and customers to maintain a high level of service
• Coordinate engineers’ work schedules
• Ensure KPIs are monitored, met, and updated
• Issue purchase orders and monitor job progress
• Update Excel spreadsheets and client job management systems
• Compile job completion notes and prepare invoices

Skills & Requirements

• Ability to work effectively in a fast-paced environment
• Excellent time management
• Strong communication skills with customers and colleagues at all business levels
• Competent with Outlook, Microsoft Office, Excel, and general computer systems
• Highly organised with strong attention to detail

Benefits

• 20 days paid holiday plus bank holidays
• Additional loyalty holidays with length of service
• Supportive working environment
• Training and career development opportunities

Schedule

• Monday to Friday 8am – 5pm

Salary

• £31,000

Reference: Ltd9c/RM

Work Location: In person