Account Manager

Recruit Mint Ltd; Cambridgeshire and Peterborough; In loco; GBP 27.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days leave

Early finish Friday

Private healthcare

Dental cover

Life assurance

Income protection

Employee assistance

Bonus scheme

Salary progression

Employee discount

Family leave

Descrizione del lavoro

Recruit Mint Ltd in Bar Hill is seeking an Account Manager to join a fast-paced customer service focus. You will build and maintain relationships with customers and manage the full order process from initial enquiry through to delivery.

The role requires strong organisational skills and confident communication, with hands-on Excel and ERP/CRM experience. You will work both independently and as part of a team in a busy environment, with benefits including private healthcare, dental cover, and 25

Competenze

• Previous experience in a customer service or sales support role
• Strong organisational skills with excellent attention to detail
• Confident communicator with the ability to build relationships
• Proactive, self-motivated, and solution-focused
• Strong IT skills, particularly Microsoft Excel
• Ability to work independently and as part of a team in a fast-paced environment
• Experience with ERP/CRM systems (e.g. SAP) desirable
• Understanding of technical drawings and manufacturing processes desirable

Mansioni

• Build and maintain strong relationships with customers via email and internal systems
• Manage end-to-end order processing, including amendments, rescheduling, returns, and repairs
• Respond to customer enquiries and provide timely updates on order status
• Liaise with internal departments such as Production and Purchasing to ensure on-time delivery
• Monitor and update order schedules, escalating any issues where necessary
• Maintain accurate records across systems (pricing, quotations, customer data, BOMs, and drawings)
• Prepare and update customer quotations and support RFQs
• Raise credit and debit notes where required
• Review and manage the customer order book, ensuring all changes are communicated effectively
• Support stock takes, audits, and sales forecasting activities
• Attend production meetings and contribute to operational planning
• Identify potential issues and propose solutions to improve customer satisfaction and efficiency

Conoscenze

Customer service

Sales support

Organisational skills

Strong communicator

Proactive

Autonomy

Technical drawings

Manufacturing processes understanding

Strumenti

Microsoft Excel

SAP / ERP systems

Descrizione del lavoro

Account Manager

• Location: Bar Hill
• Salary: 27-28K per annum
• Hours: (Apply online only) Mon-Thurs (Apply online only) Friday

An exciting opportunity for a motivated and enthusiastic individual to join a fast-paced environment, supporting customer service operations. The role involves managing customer relationships and overseeing the full order process from initial enquiry through to delivery.

Key Responsibilities

• Build and maintain strong relationships with customers via email and internal systems
• Manage end-to-end order processing, including amendments, rescheduling, returns, and repairs
• Respond to customer enquiries and provide timely updates on order status
• Liaise with internal departments such as Production and Purchasing to ensure on-time delivery
• Monitor and update order schedules, escalating any issues where necessary
• Maintain accurate records across systems (pricing, quotations, customer data, BOMs, and drawings)
• Prepare and update customer quotations and support RFQs
• Raise credit and debit notes where required
• Review and manage the customer order book, ensuring all changes are communicated effectively
• Support stock takes, audits, and sales forecasting activities
• Attend production meetings and contribute to operational planning
• Identify potential issues and propose solutions to improve customer satisfaction and efficiency

Skills & Experience

• Previous experience in a customer service or sales support role
• Strong organisational skills with excellent attention to detail
• Confident communicator with the ability to build relationships
• Proactive, self-motivated, and solution-focused
• Strong IT skills, particularly Microsoft Excel
• Ability to work independently and as part of a team in a fast-paced environment
• Experience with ERP/CRM systems (e.g. SAP) desirable
• Understanding of technical drawings and manufacturing processes desirable

Benefits

• 25 days annual leave plus bank holidays (increasing with service)
• Early finish on Fridays
• Private healthcare and dental cover
• Life assurance and income protection
• Employee assistance programme
• Bonus and salary progression schemes
• Employee discount platform
• Enhanced family leave