Customer Account Executive

JobsTrackR; North West Leicestershire; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company car

No sales targets

£2,000 company bonus in December

Annual salary review (3–5%)

31 days holiday

Pension (NEST)

Travel expenses covered

Accommodation paid for business travel

Free onsite parking

Occupational health support

Staff breakout area

Two company events per year

Training and ongoing development

Career progression opportunities

Bank holidays closed

Early finish on Friday

Job summary

Aspire Recruitment is helping to fill a Customer Account Executive role in Greater Manchester. This position focuses on internal sales and customer account management with an emphasis on building relationships rather than chasing aggressive targets.

Role involves UK travel, face-to-face customer meetings, and training with clear progression opportunities. A company car is provided along with generous benefits and holiday entitlement.

Qualifications

• Experience in Internal Sales, Customer Service or Account Management.
• Comfortable speaking to customers over the phone and face-to-face.
• Willing to travel to customer sites and hold a UK driving licence.
• Strong relationship focus and commercial awareness.

Responsibilities

• Build and maintain strong relationships with existing customers.
• Manage customer enquiries by telephone and email.
• Identify upselling and cross-selling opportunities.
• Understand customer requirements and recommend solutions.
• Visit customers across the UK when required.
• Meet and support customers visiting the office.
• Provide a high standard of customer service throughout the journey.
• Maintain accurate customer and account information.
• Develop product and industry knowledge through training.

Skills

Internal Sales

Customer Service

Account Management

Sales Support

Customer Account Management

Business Development

Client Services

Job description

Customer Account Executive

Greater Manchester
£30,000 – £35,000 per annum
Company Car
Permanent, Full-Time
No Sales Targets

Excellent Benefits

• £30,000 – £35,000 salary
• Company car
• No sales targets
• £2,000 company bonus in December
• Annual salary review every April, with increases typically 3%–5%
• 31 days' holiday including bank holidays
• Workplace pension through NEST
• Travel expenses covered
• Accommodation paid for when required for business travel
• Free onsite parking
• Occupational health support
• Staff breakout area
• Two company events per year
• Training and ongoing development
• Genuine career progression opportunities
• Business closed on bank holidays
• Early finish every Friday

The Opportunity

We are looking for a confident, personable and customer-focused individual to join an established business in Greater Manchester in a varied Internal Sales and Customer Account position.

This is not a heavily targeted sales role. Instead, you will focus on developing strong relationships with existing customers, understanding their requirements and identifying appropriate opportunities to upsell and cross-sell products and services.

Initially, you will predominantly work with UK customers, communicating with them by telephone and email as well as meeting customers face-to-face. You'll also have the opportunity to travel to customer sites, so you must be comfortable being out on the road when required.

Full training will be provided, making this an excellent opportunity for someone with a strong customer service, account management or internal sales background who wants to develop their commercial experience.

Key Responsibilities

• Build and maintain strong relationships with existing customers
• Manage customer enquiries by telephone and email
• Identify appropriate upselling and cross-selling opportunities
• Understand individual customer requirements and recommend suitable solutions
• Visit customers across the UK when required
• Meet and support customers visiting the office
• Provide a high standard of customer service throughout the customer journey
• Follow up with existing customers and maintain regular contact
• Work closely with internal departments to ensure customer requirements are met
• Maintain accurate customer and account information
• Develop product and industry knowledge through ongoing training

What We're Looking For

You could be a great fit if you have experience within:

• Internal Sales
• Customer Service
• Account Management
• Sales Support
• Customer Account Management
• Business Development
• Client Services

You'll need to be:

• Confident and professional when dealing with customers
• Comfortable speaking to customers both over the phone and face-to-face
• Naturally relationship-focused
• Commercially aware and able to recognise opportunities
• Comfortable travelling to customer sites
• Organised with good attention to detail
• Confident using computer systems
• Keen to learn and develop

A full UK driving licence will be required due to the customer visits and company car.

Working Hours

There are two working patterns:

Option 1:
Monday to Thursday: 9:00am – 5:00pm
Friday: 9:00am – 2:30pm

Option 2:
Monday to Thursday: 8:00am – 4:00pm
Friday: 8:00am – 1:30pm

Additional Information

The position comes with an initial three-month probationary period, which may be extended to six months if required.

If you're looking for a customer-focused commercial role where you can build relationships rather than chase aggressive sales targets, this could be an excellent next career move. You'll receive full training, a company car, excellent benefits and clear opportunities to progress within the business.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Aspire Recruitment is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Should you apply for this role, we will process your data as detailed in our Privacy Policy which can be found on our website and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.