Account Manager

Opus People Solutions Ltd; Felixstowe; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Hybrid working (1 day WFH)

Early finish on a Friday

Free parking

Career progression opportunities

Generous pension

Access to 24 hour GP service

Job summary

A well-recognized manufacturing group in Felixstowe is seeking an experienced individual to enhance client engagement and manage accounts effectively. The role entails developing long-lasting client relationships, ensuring project delivery on time and budget, and maintaining strong communication channels. Candidates should have proven account management experience in manufacturing, excellent communication skills, and the ability to work under pressure. The position offers hybrid working, career progression, and various additional benefits.

Qualifications

• Strong literacy and numeracy required for proposals and materials.
• Experience in account management within a manufacturing environment essential.
• Ability to work under pressure and independently.

Responsibilities

• Manage client accounts and maintain high client satisfaction.
• Update client order books to ensure visibility of demand.
• Attend and chair client review meetings as required.
• Create proposals including labour and material estimates.

Skills

Strong literacy and numeracy

Proven account management experience

Excellent verbal communication skills

Ability to work under pressure

Strong interpersonal and presentation skills

Education

HNC or higher in a relevant engineering discipline

Job description

Would you like to finish at 2pm on a Friday?

Here is a great opportunity to join a well recognised manufacturing group at a time of growth.

The role focuses on building strong, long‑lasting relationships with clients while driving growth across existing accounts for the business. You’ll take ownership of client enquiries from initial contact through to quotation, ensuring responses are delivered within agreed timescales. A key part of the position involves managing commercial commitments on client contracts and orders, making sure projects are delivered on time, within budget, and with clear communication throughout. You’ll also play an active role in maximising margins across your portfolio by maintaining oversight of commercial performance and identifying opportunities for improvement.

Benefits include: Hybrid working (1 day WFH), early finish on a friday, free parking, career progression opportunities, generous pension, access to 24 hour GP service and much more.

Main Responsibilities

Client Engagement & Communication

• Develop high levels of client satisfaction that encourage repeat business and long‑term partnerships.
• Maintain regular contact with clients through calls and email
• Provide timely, accurate information and solutions to any delivery or quality issues.

Account Management

• Manage assigned accounts in line with contractual obligations
• Update client order books and schedules weekly to ensure accurate visibility of demand and progress.
• Attend, minute, and when required, chair client review meetings.
• Create proposals for existing clients, including labour and material estimates.

Commercial & Administrative Duties

• Ensure all commercial aspects of accounts are accurately captured within business systems
• Support sales administration activities as needed.
• Undertake additional reasonable tasks outside normal duties when required.

Skills & Experience Requirements

• Strong literacy and numeracy, with the ability to write clear, concise, and persuasive proposals and supporting materials.
• Proven account management experience within a manufacturing environment - essential
• HNC or higher in a relevant engineering discipline (desirable).
• Excellent verbal communication skills across phone, meetings, and presentations.
• Ability to work under pressure and independently.
• Strong interpersonal and presentation skills.