Customer Account Manager

Insight Select; Watford; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A well-established organization in the commercial sector is looking for a Customer/Account Manager in Watford. This role involves managing and developing customer relationships while driving commercial performance and delivering high-quality support. The ideal candidate will have previous experience in B2B sales and account management, with a strong ability to influence stakeholders. The position offers a competitive salary of £45,000 - £50,000, with hybrid working options and various benefits.

Benefits

Enhanced pension

Maternity leave

Paternity leave

Flexible working

Qualifications

• Proven experience in FMCG sector and B2B sales/account management.
• Strong track record of meeting commercial targets and managing subscription services.
• Excellent relationship-building and influencing skills.

Responsibilities

• Manage and develop a portfolio of existing customers for strong engagement.
• Drive commercial performance by meeting revenue goals.
• Deliver presentations to showcase products and services.

Skills

B2B sales experience

Account management experience

Relationship building

Commercial awareness

Job description

Customer/Account Manager | £45,000 - £50,000 | Watford, Hertfordshire (Hybrid)

My client, a well‑established organisation within the commercial sector, is seeking a Customer/Account Manager to support and grow a varied portfolio of existing accounts. This role focuses on relationship management, commercial delivery, and providing high‑quality support to a diverse group of clients.

Responsibilities

• Manage and develop a portfolio of existing customers, ensuring strong engagement, service quality, and retention
• Drive commercial performance by meeting agreed revenue goals and identifying opportunities to expand current contracts
• Promote the organisation's full range of insight‑based and consultancy solutions to maximise client value
• Maintain accurate forecasting and sales pipeline tracking to support wider business planning
• Deliver online and face‑to‑face presentations to showcase products, insights, and new service offerings
• Provide meaningful customer feedback to assist product development teams
• Champion CRM usage across the team, ensuring data integrity and consistent reporting
• Collaborate with internal teams — including Insight, Marketing, Finance and other business units — to deliver a cohesive customer experience

Skills & Experience

• Previous experience in the FMCG sector and within a B2B sales or account management environment
• Strong track record of achieving commercial targets and managing subscription‑based services
• Excellent relationship‑building skills with the ability to influence key stakeholders
• Strong commercial awareness and understanding of customer challenges

Package

• £45,000 - £50,000 basic salary
• Enhanced pension, maternity and paternity leave
• Hybrid working, 3 days WFH