Customer Account Manager

Confidential; Glasgow; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Confidential in the United Kingdom is seeking an Account Manager to manage and develop a portfolio of existing customer accounts across the UK and international markets, building strong, long-term relationships.

You will conduct regular business reviews to understand goals and ROI, drive engagement, identify growth opportunities with internal teams, and support onboarding with product demos and training. This role offers hybrid working and progression.

Qualifications

• Experience in account management or customer success in B2B SAAS.
• Strong communication, presentation and relationship-building skills.
• Commercially driven, organised, proactive with multi-priority management.

Responsibilities

• Manage and develop portfolio of existing customer accounts across the UK and international markets, building relationships.
• Conduct regular business reviews to understand goals and ROI, driving engagement.
• Identify revenue growth and collaborate with internal sales on expansion opportunities.
• Support onboarding for new customers with product training and demos.

Skills

Account Management

Customer Success

B2B Experience

Job description

Our client is a leading Scottish B2 B technology company providing innovative SAAS technology solutions to customers globally, with a big focus on exceptional customer support and strong relationships.

What you'll be doing

• Manage and developing your portfolio of existing customer accounts across the UK and international markets, building strong, long-term relationships with key stakeholders.
• Conduct regular business reviews to understand customer goals and demonstrate ROI and drive customer engagement levels via proactive relationship management.
• Identify and develop account revenue growth plans and collaborate closely with internal sales teams on expansion opportunities.
• Support smooth onboarding for new customers, delivering product training, product demos & effective onboarding.

What you'll ideally need to have

• Previous experience in Account Management, Customer Success, Client Services or Relationship Management and B2 B experience.
• Strong communication, presentation and relationship building skills, ideally within a SAAS environment.
• Commercially driven, organised, consultative style and able to manage multiple priorities with a positive, proactive mindset.

In return you'll receive

• Great support and backing from a renowned industry team and great working environment.
• Competitive salary c.£45k base) and bonus structure.
• Hybrid working and career development opportunities.