Customer Account Manager

Gillespie People Solutions Ltd; Glasgow; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Great working environment

Hybrid working

Career development opportunities

Job summary

Gillespie People Solutions Ltd is partnering with a leading Scottish B2B technology company to recruit an Account Manager for the UK and international markets, focusing on building strong, long-term relationships and ensuring customer ROI.

You will manage a portfolio across the UK and beyond, conduct business reviews, and drive revenue growth through collaboration with internal sales teams, while supporting onboarding and product demonstrations.

Qualifications

• Experience in Account Management, Customer Success, Client Services or Relationship Management in a B2B environment.
• Strong communication and relationship-building skills; SAAS familiarity preferred.
• Commercially driven, organised with a proactive mindset and ability to manage multiple priorities.

Responsibilities

• Manage and develop your portfolio of existing customer accounts across the UK and international markets.
• Conduct regular business reviews to understand customer goals and demonstrate ROI.
• Identify and develop account revenue growth plans and collaborate with internal sales teams on expansion opportunities.
• Support onboarding for new customers, delivering product training and demos.

Skills

Account Management

Customer Success

Relationship Management

SAAS experience

Job description

Our client is a leading Scottish B2B technology company providing innovative SAAS technology solutions to customers globally, with a big focus on exceptional customer support and strong relationships.

What you'll be doing

• Manage and developing your portfolio of existing customer accounts across the UK and international markets, building strong, long-term relationships with key stakeholders.
• Conduct regular business reviews to understand customer goals and demonstrate ROI and drive customer engagement levels via proactive relationship management.
• Identify and develop account revenue growth plans and collaborate closely with internal sales teams on expansion opportunities.
• Support smooth onboarding for new customers, delivering product training, product demos & effective onboarding.

What you'll ideally need to have

• Previous experience in Account Management, Customer Success, Client Services or Relationship Management and B2B experience.
• Strong communication, presentation and relationship building skills, ideally within a SAAS environment.
• Commercially driven, organised, consultative style and able to manage multiple priorities with a positive, proactive mindset.

In return you'll receive

• Great support and backing from a renowned industry team and great working environment.
• Competitive salary c.£45k base) and bonus structure.
• Hybrid working and career development opportunities.