Customer Account Coordinator

Westrock; West of England; Presencial; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

Smurfit Westrock is seeking an office-based Customer Account Coordinator to support the Customer Account Management team, coordinating day-to-day requests from allocated accounts and managing commercial agreements with WRK customers on a daily basis. UK & Irish customers are the focus.

You will process orders, manage projects related to cartons, and collaborate with planning and manufacturing to optimize service and efficiency while maintaining strong customer relationships.

Formación

• Professional stature and customer credibility on the telephone.
• Analytical with experience of supply chain management in consumer goods production industries.
• Ability to listen to customers and identify customer’s needs.
• Commercially aware.
• Ability to work as part of a team comprising other customer service personnel and key account managers, pre-press and manufacturing planning departments.
• Proficient in Microsoft Office packages.
• Effective communicator to all levels of the business.
• Experience of working with JDE/SAP management info. Systems.
• Computer literate with Microsoft Packages.

Responsabilidades

• PROCESSING ORDERS & INSTRUCTIONS received from Customers including assessing the conformity of these instructions with commercial agreements, entering them into the WRK manufacturing process system and monitoring them through the supply life-cycle.
• INTERNAL PROJECT MANAGEMENT of Customer/Key Accounter requests related to cartons, such as - new artwork, carton design or pricing.
• MANAGING CUSTOMER REQUESTS working closely with Planning and Manufacturing operational staff to maximise commercial efficiency in satisfying these requests.
• SUPPORTING the general relationship between the Customer and WRK – working with the Key Account Managers to ensure a high level of professionalism and perceived commitment to the customer.
• ESTABLISHING A RAPPORT and direct lines of communication with Customers purchasing and logistics personnel to enhance the B2B working relationship, including periodic visits to Customer sites.
• Playing a key part in operational FORECASTING of board requirements to allow long-lead time board ordering and minimization of board stocks and machine utilisation.
• OPERATING AS AN INTEGRAL PART OF A SELF-SUPPORTING INTERNAL SALES TEAM, providing a standardized approach and enable a seamless service to customer coverage for absences of team members.

Conocimientos

Customer service

Supply chain

Communication

Team collaboration

Analytical thinking

Microsoft Office

JDE/SAP

Herramientas

JDE/SAP

Descripción del empleo

Smurfit Westrock is seeking an office-based Customer Account Coordinator to support the Customer Account Management team, coordinating day-to-day requests from allocated accounts and managing commercial agreements with WRK customers on a daily basis. UK & Irish customers are the focus.

You will process orders, manage projects related to cartons, and collaborate with planning and manufacturing to optimize service and efficiency while maintaining strong customer relationships.