B2B Customer Success Coordinator (6-Month FTC)

Smurfit Westrock plc; West of England; On-site; GBP 22,000 - 30,000; Full time

Job summary

Smurfit Westrock plc is seeking a Customer Service Executive for a 6-month FTC based in Bristol. The role focuses on coordinating day-to-day customer account requests and managing commercial agreements with UK & Irish customers.

The candidate will process orders, manage carton design/ pricing projects, and collaborate with planning and manufacturing to ensure efficient service delivery while maintaining strong customer relationships.

Qualifications

• Experience in supply chain management in consumer goods industries.
• Strong communication and customer-facing skills.
• Proficient with Microsoft Office and ERP systems.
• Ability to work in a team and adapt to change.

Responsibilities

• Process orders and instructions from customers, verifying conformance with agreements and entering into the manufacturing system.
• Coordinate internal projects for customer/carton requests (new artwork, carton design, pricing).
• Collaborate with planning and manufacturing to maximize service efficiency for customer requests.
• Support relationships by aligning with account managers to maintain professionalism and commitment.
• Communicate with customer purchasing and logistics to improve B2B relations and conduct periodic site visits.
• Forecast board requirements to optimize lead times and machine utilization.
• Integrate with an internal sales team to provide consistent service during absences.

Skills

Customer Service

Communication

Analytical thinking

Teamwork

ERP systems

Microsoft Office

Tools

JDE/SAP

Microsoft Office

Job description

Smurfit Westrock plc is seeking a Customer Service Executive for a 6-month FTC based in Bristol. The role focuses on coordinating day-to-day customer account requests and managing commercial agreements with UK & Irish customers.

The candidate will process orders, manage carton design/ pricing projects, and collaborate with planning and manufacturing to ensure efficient service delivery while maintaining strong customer relationships.