Customer Service & Accounts Coordinator (6-Month FTC)

Smurfit Westrock Company; West of England; Hybrid; GBP 22.000 - 28.000; Teilzeit

Zusammenfassung

Smurfit Westrock in Bristol is seeking a Customer Service Executive on a 6-month fixed-term contract. The role focuses on coordinating day-to-day requests for UK & Irish customers, managing commercial agreements, and supporting the Customer Account Management team.

You will interact with planning, manufacturing, and logistics, processing orders, and contributing to forecasting and service excellence across the business.

Qualifikationen

• Proven customer service experience in a professional setting.
• Strong communication skills, both written and verbal.
• Proficient in MS Office and related software.
• Experience with JDE/SAP management information systems.

Aufgaben

• Process customer orders and instructions, ensuring compliance with agreements.
• Coordinate internal projects related to cartons (artwork, design, pricing).
• Manage customer requests with planning and manufacturing teams to maximise efficiency.
• Support relationships with customers alongside Key Account Managers.

Kenntnisse

Customer service experience

Telephone communication

Teamwork

MS Office

Communication skills

Problem-solving

Attention to detail

Tools

JDE/SAP

Jobbeschreibung

Smurfit Westrock in Bristol is seeking a Customer Service Executive on a 6-month fixed-term contract. The role focuses on coordinating day-to-day requests for UK & Irish customers, managing commercial agreements, and supporting the Customer Account Management team.

You will interact with planning, manufacturing, and logistics, processing orders, and contributing to forecasting and service excellence across the business.