B2B Customer Success Executive — FMCG Packaging

Smurfit Westrock; Duckmanton; On-site; GBP 23,000 - 36,000; Full time

Benefits offered by this job

Annual leave and pension

Cycle to Work scheme

Job summary

Smurfit Westrock in the UK is seeking a highly organised Customer Service Executive to join our FMCG packaging business. You will be the main contact for your key customers, ensuring orders are delivered on time and issues are resolved quickly.

Responsibilities include managing accounts, building strong customer relationships, processing orders via ERP, and coordinating with Production, Planning, Transport and Warehouse to meet demand while maintaining data accuracy and meeting SLAs.

Qualifications

• Experience in a B2B customer service role within FMCG or manufacturing.
• Proven ability to manage multiple priorities and meet SLAs.
• Strong communication and relationship-building skills.

Responsibilities

• Manage customer accounts and act as the primary contact for day-to-day enquiries.
• Build and maintain relationships with customers and understand their requirements.
• Process customer orders accurately through business systems.
• Liaise with Production, Planning, Transport and Warehouse to meet demand.
• Balance stock levels, production schedules and transport availability to meet targets and SLAs.
• Proactively communicate order progress and resolve issues promptly

Skills

B2B Customer Service

Manufacturing/FMCG experience

Excellent communication

Organised with attention to detail

ERP/order processing systems

Excel proficiency

Tools

ERP / order processing systems

Excel

Job description

Smurfit Westrock in the UK is seeking a highly organised Customer Service Executive to join our FMCG packaging business. You will be the main contact for your key customers, ensuring orders are delivered on time and issues are resolved quickly.

Responsibilities include managing accounts, building strong customer relationships, processing orders via ERP, and coordinating with Production, Planning, Transport and Warehouse to meet demand while maintaining data accuracy and meeting SLAs.