Customer Service Executive - 6 Months Ftc

Westrock; West of England; Sur place; GBP 32 000 - 42 000; Plein temps

Résumé du poste

Smurfit Westrock is seeking an office-based Customer Account Coordinator to support the Customer Account Management team, coordinating day-to-day requests from allocated accounts and managing commercial agreements with WRK customers on a daily basis. UK & Irish customers are the focus.

You will process orders, manage projects related to cartons, and collaborate with planning and manufacturing to optimize service and efficiency while maintaining strong customer relationships.

Qualifications

• Professional stature and customer credibility on the telephone.
• Analytical with experience of supply chain management in consumer goods production industries.
• Ability to listen to customers and identify customer’s needs.
• Commercially aware.
• Ability to work as part of a team comprising other customer service personnel and key account managers, pre-press and manufacturing planning departments.
• Proficient in Microsoft Office packages.
• Effective communicator to all levels of the business.
• Experience of working with JDE/SAP management info. Systems.
• Computer literate with Microsoft Packages.

Responsabilités

• PROCESSING ORDERS & INSTRUCTIONS received from Customers including assessing the conformity of these instructions with commercial agreements, entering them into the WRK manufacturing process system and monitoring them through the supply life-cycle.
• INTERNAL PROJECT MANAGEMENT of Customer/Key Accounter requests related to cartons, such as - new artwork, carton design or pricing.
• MANAGING CUSTOMER REQUESTS working closely with Planning and Manufacturing operational staff to maximise commercial efficiency in satisfying these requests.
• SUPPORTING the general relationship between the Customer and WRK – working with the Key Account Managers to ensure a high level of professionalism and perceived commitment to the customer.
• ESTABLISHING A RAPPORT and direct lines of communication with Customers purchasing and logistics personnel to enhance the B2B working relationship, including periodic visits to Customer sites.
• Playing a key part in operational FORECASTING of board requirements to allow long-lead time board ordering and minimization of board stocks and machine utilisation.
• OPERATING AS AN INTEGRAL PART OF A SELF-SUPPORTING INTERNAL SALES TEAM, providing a standardized approach and enable a seamless service to customer coverage for absences of team members.

Connaissances

Customer service

Supply chain

Communication

Team collaboration

Analytical thinking

Microsoft Office

JDE/SAP

Outils

JDE/SAP

Description du poste

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Smurfit Westrock is a global leader in sustainable paper and packaging, operating in 40 countries with over 500 packaging converting operations and 59 paper mills. With the circular economy at the core of our business, we use renewable, recyclable and recycled materials to create sustainable packaging solutions. For home and beauty products, our paper-based consumer packaging solutions combine elevated form and reliable function to meet the needs of today’s brands and shoppers. Our team of over 100,000 professionals drives operations across 40 countries on 6 continents and Smurfit Westrock are proud to be included on TIME Magazine’s World’s Best Companies 2025 list for the second year running.

Our Consumer Packaging business in Europe supplies paper-based packaging, leaflets and labels for a wide variety of household names in industries such as food and beverage, healthcare, beauty and personal care, premium wines and spirits, and much, much more. With more than 5,500 colleagues across 10 countries and ~34 operating locations, Smurfit Westrock's European Consumer Packaging operation is ideally positioned to provide innovative, sustainable packaging solutions to customers across the globe.

Our Values

Safety, Loyalty, Integrity and Respect are the core values and foundations on which our organisation is built. Our values are who we are: People who value life above all else; People who do the right thing, always. People who show a deep respect for each other and all of our differences. We are a team of over 100,000 people that are united behind a shared commitment to create, protect and care - We are Smurfit Westrock.

Job Purpose

To act as part of an office-based support to the Customer Account Management team with the specific role of coordinating the day to day requests of Customer accounts allocated to him/her and managing the commercial agreements between WRK and these Customers on a day to day basis. The role is normally applicable to UK & Irish Customers.

Job Responsibilities/Key accountabilities:

• PROCESSING ORDERS & INSTRUCTIONS received from Customers including assessing the conformity of these instructions with commercial agreements between the Customer and WRK, entering them into the WRK manufacturing process system and monitoring them through throughout the supply life-cycle.
• INTERNAL PROJECT MANAGEMENT of Customer/Key Accounter requests related to cartons, such as - new artwork, carton design or pricing.
• MANAGING CUSTOMER REQUESTS working closely with the Planning and Manufacturing operational staff, to maximise the commercial efficiency with which WRK can satisfy these requests.
• SUPPORTING the general relationship between the Customer and WRK – working with the Key Account Managers to ensure a common high level of professionalism and perceived commitment to the customer.
• ESTABLISHING A RAPPORT and direct lines of communication with Customers purchasing and logistics personnel to enhance the B2B working relationship. This includes carrying out periodic visits to Customer sites.
• Playing a key part in operational FORECASTING of board requirements to allow long-lead time board ordering and minimization of board stocks and machine utilisation.
• OPERATING AS AN INTEGRAL PART OF A SELF-SUPPORTING INTERNAL SALES TEAM, providing a standardized approach and enable a seamless service to customer coverage to for absences of team members.

Knowledge, Skills, Experience

• With professional stature and customer credibility especially on the telephone
• Logical and analytical with experience of supply chain management in consumer goods production industries
• Ability and desire to listen to customers and identify customer’s needs.
• Commercially aware
• Ability to work as part of a team comprising the other customer service personnel and key account managers, pre-press and manufacturing planning departments.
• Proficient in Microsoft Office packages.
• Effective communicator to all levels of the business.
• Experience of working with JDE/SAP management info. Systems
• Computer literate with Microsoft Packages

Competencies:

• Dynamic attitude to scheduling processes and stakeholder communication.
• Taking an even-handed approach in all interactions to achieve the best possible outcomes.
• A perpetual zest for improvement.
• Be accountable and always make sure you are always setting the best example to your colleagues.
• An agent for change, who is driven, proactive, adaptable, and flexible.
• When completing tasks before you pass to the colleague who is dealing with the next step “Think have I done everything I can to help that person”

Environmental, Health and Safety

It is your responsibility to co-operate with Smurfit Westrock in relation to all health, safety and environmental topics. This includes working to the practices shown during training that will be provided to you and the company's health, safety and environmental policies. You will be expected to work in accordance with local site practices and not to interfere with or misuse anything that's been provided for your health, safety or welfare

Other Requirements

Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions. Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others.