B2B Customer Service Lead - Packaging FMCG

Smurfit Kappa Group; Hilcote; À distance; GBP 24 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Pension

Cycle to Work

Training opportunities

Flexible working

Disability Confident interview

Résumé du poste

Smurfit Westrock is seeking a Customer Service Executive to join our fast-paced packaging manufacturing team near the M1. You will manage key customer accounts, coordinate with production planning and logistics, and drive on-time, in-full delivery while delivering exceptional service.

The role requires strong communication, relationship-building, and the ability to manage multiple priorities in a demanding environment. We offer development opportunities and a supportive, inclusive workplace.

Qualifications

• Experience in a B2B customer service role or equivalent
• Experience in manufacturing, packaging, FMCG or food production environments is advantageous
• Excellent communication and relationship-building skills
• Strong problem-solving with a customer-first approach
• Comfortable coordinating multiple priorities and working at pace
• Able to coordinate between customers, production planning, stock control and transport functions
• Highly organised with strong attention to detail
• Proficient with Microsoft Office (Excel) and ERP/order processing systems
• Resilient, adaptable and calm under pressure

Responsabilités

• Manage customer accounts and act as the primary contact for day-to-day enquiries
• Build and maintain strong relationships with customers and understand their requirements
• Process customer orders accurately through business systems
• Coordinate with Production, Planning, Transport and Warehouse to meet customer demands
• Balance stock levels and production schedules to achieve best outcomes
• Proactively communicate order progress and delays to customers
• Respond to queries and resolve issues to ensure customer satisfaction
• Monitor forecasts and stock to ensure continuity of supply
• Maintain accurate customer records and complete administration to a high standard
• Support continuous improvement initiatives to enhance service performance

Connaissances

B2B customer service

Manufacturing FMCG experience

Communication skills

Problem solving

Multitasking

Cross-functional coordination

Attention to detail

Excel/ERP proficiency

Resilience

Outils

Excel/ERP

Description du poste

Smurfit Westrock is seeking a Customer Service Executive to join our fast-paced packaging manufacturing team near the M1. You will manage key customer accounts, coordinate with production planning and logistics, and drive on-time, in-full delivery while delivering exceptional service.

The role requires strong communication, relationship-building, and the ability to manage multiple priorities in a demanding environment. We offer development opportunities and a supportive, inclusive workplace.