Customer Account Advisor

Trinity Estates; Watford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in property management is seeking a Customer Account Advisor to join their dynamic team. This role offers the opportunity to handle collections and credit control for a diverse portfolio of private-residential customers. You will be at the forefront of resolving disputes, managing payment plans, and ensuring smooth communication with debtors. With a supportive environment that encourages personal development and career growth, this position is perfect for someone who thrives in a target-driven atmosphere and is passionate about delivering excellent customer service. Join a forward-thinking company that values its employees and offers flexible working options.

Benefits

24 days annual leave

Shopping and service discounts via Perkbox

Employee Assistance Programme

Hybrid and flexible working options

Support for personal development

Career growth opportunities

Recognition incentives

Cycle to Work scheme

Employee Referral Scheme

Qualifications

• Experience in credit control and customer service is essential.
• Interest in property management is a plus.

Responsibilities

• Manage collections and credit control for a high volume of accounts.
• Resolve account queries and communicate with debtors.

Skills

Credit Control

Customer Service

Communication Skills

Proficiency in Word & Excel

Organizational Skills

Job description

Job Title: Customer Account Advisor

Join to apply for the Customer Account Advisor role at Trinity Estates.

Location: Watford, Hertfordshire

Working Hours: 09:00 - 17:15, Monday - Friday

Salary: Competitive

About Trinity Estates

Trinity Estates is one of the largest residential property management companies in England and Wales, working with leading house builders nationwide. Our property professionals are home-based, supported by a team in our Hertfordshire head office, including Surveyors, Accountants, Legal professionals, and a customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company.

Benefits

• 24 days annual leave
• Shopping and service discounts via Perkbox
• Employee Assistance Programme
• Hybrid and flexible working options
• Support for personal development
• Career growth opportunities
• Recognition incentives
• Cycle to Work scheme
• Employee Referral Scheme

Job Description

The Customer Accounts Advisor handles collections, credit control, and maintains sales ledger accounts for a portfolio. Responsibilities include:

1. Managing collections, credit control, and queries for a high volume of accounts, mainly private-residential customers.
2. Reporting on aged debt and highlighting major issues to management and the property team.
3. Resolving disputes and account queries in coordination with internal teams.
4. Communicating with debtors via phone and email to chase payments and address issues.
5. Generating reminder letters, statements, and coordinating with external solicitors.
6. Arranging and monitoring payment plans for accounts in arrears.

Qualifications and Skills

• Experience in credit control and customer service.
• Interest or knowledge in property management (service charge/rent).
• Excellent written and spoken communication skills.
• Proficiency in Word & Excel.
• Resilient, target-driven, organized, and a team player.

Application Requirements

Applicants must be eligible to work and live in the UK. Evidence of eligibility will be required.

For more opportunities, visit Trinity Estates online.