Customer Success Specialist

Open; London; Remote; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking insurtech company on a mission to revolutionize insurance experiences. As a Customer Success Specialist, you'll provide exceptional support for Mobile, Contents, and Travel Insurance, ensuring customers navigate their policies effortlessly. This role offers a unique opportunity to shape the customer experience in a high-growth environment while working remotely with a collaborative global team. Your contributions will directly impact the way insurance is perceived and utilized, making it more transparent and customer-friendly. If you're passionate about customer service and want to be part of a meaningful journey, this is the perfect opportunity for you.

Benefits

Employee Share Scheme

Annual Professional Development Allowance

Flexible Work Culture

Career Development Opportunities

Qualifications

• Experience in customer support or live chat roles.
• Confident working across multiple systems and chat platforms.

Responsibilities

• Respond to customer queries through chat and email.
• Help customers understand their insurance products and self-service tools.

Skills

Customer Support Experience

Clear Written Communication

Multi-Systems Proficiency

Friendly Professional Tone

Background in Insurance

Job description

About Open

Open is an insurtech on a mission to deliver the best insurance experiences for the world.
Founded in Australia, we've expanded globally and are now growing rapidly in the UK - partnering with some of the country's leading consumer brands. And we're just getting started.
We're proud to be a certified B Corporate, using business as a force for good. Our AI-powered platform makes insurance more transparent, affordable, and customer-friendly - and we're building a global team that's curious, kind and driven by impact.

What you'll do

Join our UK Customer Success team as we grow our local presence and bring world-class support to more customers. Backed by our international tools and team, you'll help shape a standout service experience in the UK.

As a Customer Success Specialist, you'll focus on Mobile, Contents, and Travel Insurance - delivering fast, clear, and helpful support exclusively via chat and email. You'll be the first point of contact for our customers, helping them manage their policies, resolve queries, and navigate our digital tools with ease.

Key responsibilities include:

• Respond to customer queries through chat and email
• Help customers understand their insurance products and self-service tools
• Deliver fast, accurate and friendly support in line with KPIs
• Use internal systems to make real-time policy updates
• Follow regulatory and compliance processes to ensure high-quality care
  

Location & Working hours:

• This is a remote role, with access to our hub in London
• Monday to Friday only - no weekend work
• Full-time, with a rotating shift pattern during UK business hours
  

Start Date:

We're aiming for a July 2025 start date, but we're opening up conversations now to meet great people ahead of time.

Why join Open?

You'll be joining a high-growth company at a pivotal moment - helping to shape the UK customer experience working alongside a passionate and collaborate global team.

What we're looking for:

• Experience in customer support, customer service, or live chat roles
• Confident working across multiple systems and chat platforms
• Clear written communicator with a friendly and professional tone
• Background in insurance, banking, retail or digital platforms is a plus!
  

Here's what to expect:

• Competitive salary and access to our employee share scheme
• A flexible, high-trust culture that supports you to do your best work
• Clear growth pathways and career development opportunities
• Annual professional development allowance (e.g. courses, coaching, fitness)
  

More about us

Open is an AI-powered platform transforming insurance globally - making it more transparent, cost-effective and customer friendly. Since launching in 2016, we've grown into a certified B Corporation, using business as a force for good.

We're proud of our open, collaborative and high-performing culture - and we're looking for people who are curious, kind and driven by impact.

We believe in diversity, inclusion and building a team that reflects the communities we serve. If you don't tick every box but feel excited by the role - we encourage you to apply.

Find out more about us here!