Account Coordinator

Hampshire Recruitment Group LTD; Whiteley; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Modern offices in Whiteley

Training and development opportunities

Career progression

Job summary

Hampshire Recruitment Group LTD in Whiteley, Fareham is seeking an organised Account Coordinator / Project Administrator to join the team. The role offers a salary up to £30,000 per annum with a Monday–Friday 08:00–16:30 (09:00–17:30 may be considered) schedule.

The successful candidate will be the central point of coordination for customer projects, handling enquiries, quotations, proposals, installations and communications from initial contact through to completion.

Qualifications

• Previous experience within an administration, coordination, sales support, customer service, or project support environment.
• Organisational and time-management skills are essential.
• Strong communication skills with internal teams and customers.
• Proactive approach to drive tasks through to completion.

Responsibilities

• Manage the administrative journey of customer enquiries from start to project completion.
• Coordinate proposals between customers, technical teams, and sales for timely progression.
• Maintain regular customer communications throughout quotation and project lifecycle.
• Follow up proposals to maximise conversion opportunities.
• Track project progress and ensure actions are completed by departments.
• Work with installation and engineering teams to support delivery.
• Provide customers with updates and manage expectations throughout the process.
• Maintain accurate CRM and internal records.
• Produce project-related documents and support administrative tasks.
• Assist with project close-out activities and customer satisfaction.

Skills

Administration experience

Coordination

Sales support

Customer service

Project support

Communication skills

Time management

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Whiteley, Fareham

Up to £30,000 per annum

Monday to Friday | 08:00 - 16:30 (09:00 - 17:30 may also be considered)

A fast-growing, well-established company based in Whiteley is seeking an organised, proactive, and customer-focused Account Coordinator / Project Administrator to join its expanding team.

This role has been created to provide dedicated administrative and coordination support across the business, allowing technical and sales teams to focus on delivering specialist solutions and securing new business opportunities.

The successful candidate will become the central point of coordination for customer projects, ensuring enquiries, quotations, proposals, installations, and customer communications are progressed efficiently from initial contact through to successful completion.

This is an excellent opportunity for an ambitious individual seeking a long-term career with genuine progression opportunities into technical, sales, account management, or project management functions.

Key Responsibilities

The Account Coordinator / Project Administrator will be responsible for:

• Managing the administrative journey of customer enquiries from initial contact through to project completion.
• Coordinating proposals between customers, technical teams, and sales departments to ensure timely progression.
• Maintaining regular communication with customers throughout the quotation and project lifecycle.
• Following up outstanding proposals and quotations to maximise conversion opportunities.
• Tracking project progress and ensuring actions are completed by the relevant departments.
• Liaising with installation and engineering teams to support successful project delivery.
• Providing customers with updates and managing expectations throughout the process.
• Maintaining accurate records within CRM systems and internal databases.
• Producing project-related documentation and supporting operational administration.
• Assisting with project close-out activities and ensuring customer satisfaction is maintained.

Candidate Requirements

The ideal candidate will demonstrate:

• Previous experience within an administration, coordination, sales support, customer service, or project support environment.
• Excellent organisational and time-management skills.
• Strong communication skills and the confidence to liaise with customers and multiple internal departments.
• A proactive approach with the ability to drive tasks through to completion.
• Excellent attention to detail and accuracy.
• Strong IT literacy, including Microsoft Office applications.
• The ability to manage multiple priorities within a busy and fast-paced environment.

Applications are welcomed from individuals currently working as:

• Account Coordinator
• Sales Administrator
• Project Administrator
• Contracts Administrator
• Customer Service Coordinator
• Office Administrator
• Project Coordinator

What's on Offer?

• Salary up to £30,000 depending on experience.
• A secure position within a growing and successful business.
• Modern offices based in Whiteley, Fareham.
• Ongoing training and development opportunities.
• A supportive and collaborative working environment.
• Clear progression pathways and career development.

Career Development

This position offers significantly more than traditional administration responsibilities.

• Technical Support
• Sales & Account Management
• Project Coordination
• Project Management
• Operational Leadership