Account Manager

Netbox Recruitment; Marden; On-site; GBP 30,000 - 38,000; Full time

Job summary

Netbox Recruitment is looking for a confident, personable Account Manager to nurture a portfolio of existing commercial customer accounts. Based in our office in Marden (TN12 9AE), you will take and process sales orders, build strong relationships and identify opportunities to grow customer spend.

The role is Monday to Friday, 9am–5pm, office based with day-to-day autonomy to manage your workload, work closely with internal teams, and contribute to achieving individual and company sales targets.

Qualifications

• Previous experience in Account Management or B2B Customer Service.
• Excellent communication and relationship-building skills.
• Confident speaking with customers and developing rapport.
• Commercially aware with the ability to identify upselling and cross-selling opportunities.
• Self-motivated, proactive and organized.

Responsibilities

• Manage and develop a portfolio of existing commercial customer accounts.
• Act as the first point of contact for customers, providing a consistently high level of service.
• Build strong, long-term relationships with customers through regular communication and engagement.
• Take, process and manage customer orders accurately and efficiently.
• Understand customer requirements and recommend suitable products and solutions.
• Review customer accounts and purchasing patterns to identify sales and growth opportunities.
• Introduce and upsell additional products across existing customer accounts.
• Identify opportunities to increase customer spend and maximise account potential.
• Proactively contact customers to understand their changing requirements.
• Handle customer queries and resolve issues promptly and professionally.
• Maintain accurate customer and order information.
• Work closely with internal teams to ensure orders are processed and delivered efficiently.
• Monitor customer activity and identify opportunities to improve retention and satisfaction.
• Take ownership of your customer accounts and proactively manage your workload.
• Contribute towards achieving individual and company sales targets.

Skills

Account Management

Customer Service

Sales

Relationship-building

Communication

Job description

Account Manager

£30,000 - £38,000

Monday-Friday 9am-5pm

Office Based - Marden - TN12 9AE

Accessable via public transport from Paddock wood, Maidstone, Staplehurst, Toinbridge

We are looking for a confident, personable and commercially minded Customer Account Manager who genuinely enjoys working with customers, building strong relationships and identifying opportunities to grow existing accounts.

You will manage and sell to a portfolio of existing Key accounts. They are commercial customers who regularly purchase from the business.

Acting as their first point of contact, you will take and process sales orders, build strong customer relationships and analyse accounts to identify opportunities to introduce additional products and increase customer spend.

This is a role where you can take ownership and really make it your own. You will have the autonomy to manage your day, build relationships and proactively develop your accounts, making this an ideal opportunity for someone who is self-motivated, driven and commercially focused.

Tasks & Duties for the Account Manager

• Manage and develop a portfolio of existing commercial customer accounts.
• Act as the first point of contact for customers, providing a consistently high level of service.
• Build strong, long-term relationships with customers through regular communication and engagement.
• Take, process and manage customer orders accurately and efficiently.
• Understand customer requirements and recommend suitable products and solutions.
• Review customer accounts and purchasing patterns to identify sales and growth opportunities.
• Introduce and upsell additional products across existing customer accounts.
• Identify opportunities to increase customer spend and maximise account potential.
• Proactively contact customers to understand their changing requirements.
• Handle customer queries and resolve issues promptly and professionally.
• Maintain accurate customer and order information.
• Work closely with internal teams to ensure orders are processed and delivered efficiently.
• Monitor customer activity and identify opportunities to improve retention and satisfaction.
• Take ownership of your customer accounts and proactively manage your workload.
• Contribute towards achieving individual and company sales targets.

About You

• Previous experience in Account Management, Business to Business Customer Service, Sales or a similar customer focused role.
• Excellent communication and relationship-building skills.
• Confident speaking with customers and developing rapport.
• Commercially aware with the ability to identify upselling and cross-selling opportunities.
• Self-motivated, proactive and driven.
• Organised with excellent attention to detail.
• Comfortable taking ownership and working independently.
• Customer-focused with a genuine desire to deliver an excellent experience.
• Confident, positive and professional approach.
• Happy to work effectively within an office-based team.