Customer Operations Administrator

Adaptable Recruitment Limited; Skelmersdale; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Onsite parking

Clear progression

Ongoing training and support

Positive team culture

Job summary

Adaptable Recruitment Limited in Skelmersdale is seeking a Customer Operations Administrator on a permanent, office-based basis. You will support customer orders end-to-end, maintain records and liaise with production and logistics to keep timelines on track. The role offers a structured environment with clear progression and on-site parking.

Salary is £26,500 per annum, with 25 days holiday plus bank holidays, and ongoing training and support to help you grow within a supportive team.

Qualifications

• Attention to detail and accuracy in admin tasks.
• Structured, process-driven approach to work.
• Able to prioritise and multitask in a fast-paced environment.
• Clear, professional communication with internal teams and customers.

Responsibilities

• Set up, manage and update customer job records within the system
• Maintain stock codes and ensure data accuracy
• Create clear process guides and instructions for internal teams
• Act as a key point of contact for customers, providing updates and handling queries
• Work closely with Production, Planning, IT, Quality and Logistics teams
• Track order timelines and performance, producing reports where needed
• Handle incoming calls and ensure accurate message taking
• Use systems such as Excel, Outlook, Acrobat and internal platforms daily

Skills

Attention to detail

Structured / process-driven

Multi-tasking

Clear communicator

Organised

Team player

Administrative experience

Customer service experience

Tools

Excel

Outlook

Acrobat

Job description

Customer Operations Administrator (BBBH10355) Skelmersdale, England

Salary: GBP26500 - GBP26500 per annum

Client Services Administrator

Permanent | Full-time | Office-based

What is on offer?

• 25 days holiday + bank holidays
• Onsite parking
• Clear opportunities for progression
• Ongoing training and support
• A really positive, supportive team culture

The role:

At Adaptable Recruitment, we are exclusively supporting a well-established business within the specialist card, print and manufacturing sector to recruit a Client Services Administrator.

This is a varied, process-led role where you’ll support customer orders from start to finish, working closely with different teams to ensure everything runs smoothly. Attention to detail and organisation are an important part of this role, you will be required to listen to customer requests and process these requests in a timely and accuracte manner.

Key responsibilities:

• Set up, manage and update customer job records within the system
• Maintain stock codes and ensure all data is accurate
• Create clear process guides and instructions for internal teams
• Act as a key point of contact for customers, providing updates and handling queries
• Work closely with Production, Planning, IT, Quality and Logistics teams
• Track order timelines and performance, producing reports where needed
• Handle incoming calls and ensure accurate message taking
• Use systems such as Excel, Outlook, Acrobat and internal platforms daily

About you

• Strong attention to detail with a high level of accuracy
• Enjoys working in a structured, process-driven environment
• Confident multitasker who can prioritise in a fast-paced setting
• Clear and professional communicator
• Organised, proactive and solutions-focused
• A positive team player who enjoys contributing to improvements
• Previous experience in admin, customer service or a production/manufacturing environment is beneficial