CSDM Service Data Quality Analyst

Harvey Nash; Reading; On-site; GBP 76,936 - 96,862; Full time

Job summary

Harvey Nash is inviting candidates for the position of CSDM Service Analyst based in Reading, UK. This role involves supporting the implementation of the Common Service Data Model (CSDM) and improving the quality and consistency of service information in the CMDB.

The successful applicant will engage with stakeholders, maintain data quality, and leverage ITSM tooling including ServiceNow to enhance service data management.

Qualifications

• Proven experience in CMDB and service data management.
• Working knowledge of CSDM concepts.
• Experience working with Service Owners and technical teams.

Responsibilities

• Support the implementation and adoption of CSDM.
• Perform data health reporting and insights.
• Engage stakeholders for data stewardship.

Skills

Service Data Quality & Remediation

Strong data quality and analysis capability

Stakeholder Engagement & Data Stewardship

Strong stakeholder management and communication skills

Experience with ITSM tooling (e.g., ServiceNow)

Tools

ServiceNow

Job description

Harvey Nash is inviting candidates for the position of CSDM Service Analyst based in Reading, UK. This role involves supporting the implementation of the Common Service Data Model (CSDM) and improving the quality and consistency of service information in the CMDB.

The successful applicant will engage with stakeholders, maintain data quality, and leverage ITSM tooling including ServiceNow to enhance service data management.