CSDM Service Analyst

Harvey Nash; Reading; On-site; GBP 76,936 - 96,862; Full time

Job summary

Harvey Nash is inviting candidates for the position of CSDM Service Analyst based in Reading, UK. This role involves supporting the implementation of the Common Service Data Model (CSDM) and improving the quality and consistency of service information in the CMDB.

The successful applicant will engage with stakeholders, maintain data quality, and leverage ITSM tooling including ServiceNow to enhance service data management.

Qualifications

• Proven experience in CMDB and service data management.
• Working knowledge of CSDM concepts.
• Experience working with Service Owners and technical teams.

Responsibilities

• Support the implementation and adoption of CSDM.
• Perform data health reporting and insights.
• Engage stakeholders for data stewardship.

Skills

Service Data Quality & Remediation

Strong data quality and analysis capability

Stakeholder Engagement & Data Stewardship

Strong stakeholder management and communication skills

Experience with ITSM tooling (e.g., ServiceNow)

Tools

ServiceNow

Job description

Harvey Nash are now inviting candidates to apply for the role of CSDM Service Analyst.

• Initial 6 months contract
• Inside of IR35, £417 - £525 a day
• Service Management Transformation

Support the implementation and adoption of our clients Common Service Data Model (CSDM) and improve the quality, completeness, and consistency of service information held in the CMDB.

Key Responsibilities

• Service Data Quality & Remediation
• Data Health Reporting & Insights
• Stakeholder Engagement & Data Stewardship
• Proven experience in CMDB and service data management, including service modelling, relationship mapping, and data governance practices.
• Working knowledge of CSDM concepts and how service data underpins ITSM processes and operational reporting.
• Experience working with Service Owners, service desks, and technical teams to improve service selection, categorisation, and data quality at source.
• Strong data quality and analysis capability, including defining rules, running checks, investigating defects, and coordinating remediation with accountable teams.
• Hands‑on experience with ITSM tooling (e.g., ServiceNow CMDB and Service Portfolio) including reporting/dashboards, data imports, and lifecycle workflows.
• Strong stakeholder management and communication skills, able to explain data issues, influence data stewardship, and drive adoption of standards across diverse teams and suppliers.
• Experience producing data health MI (KPIs, quality scores, exception reporting) and turning insight into prioritised improvement actions.
• Methodical, detail-focused, and comfortable working to deadlines where service data accuracy directly impacts operational outcomes and stakeholder confidence.