Servicenow Data And CMDB Specialist

DGH Recruitment Ltd.; Greater London; On-site; GBP 65,000 - 100,000; Full time

Benefits offered by this job

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Job summary

DGH Recruitment Ltd. is seeking a ServiceNow Data and CMDB Specialist to own governance, quality and the ongoing maturity of the CMDB. You will ensure CI data and relationships are accurate, complete, and fit for purpose, aligning with CSDM standards.

You will work with service owners, Platform Engineering and data owners to govern data, manage data sources and maintain the CMDB data model, CI classes and life cycle standards across a medium-to-large organisation.

Qualifications

• Experience with CMDB governance and lifecycle management.
• Ability to implement CSDM data models and relationships.
• Hands-on CMDB maintenance in medium-to-large organisations.
• Experience with data-quality controls and remediation.
• Knowledge of ServiceNow Discovery, Service Mapping, and Identification and Reconciliation Engine (IRE).
• Experience creating ServiceNow reports and dashboards.

Responsibilities

• Own CMDB governance, data quality and ongoing maturity.
• Maintain the CMDB data model, CI classes, attributes and lifecycle standards.
• Govern data sources, ownership, definitions, quality expectations and integration dependencies.
• Collaborate with service owners and Platform Engineering to ensure proper recording and relationships.
• Monitor data quality through regular reviews and root-cause analysis; coordinate actions.
• Coordinate reconciliations and corrective actions with relevant owners.
• Support governance in new integrations and automation designs.

Tools

MID Server

IntegrationHub

Job description

ServiceNow Data and CMDB Specialist

Key responsibilities:

• Own the governance, quality and ongoing maturity of the ServiceNow CMDB, making sure CI data and relationships are accurate, complete, current and fit for purpose, and maintain the CMDB data model, CI classes, attributes, relationships and life cycle standards in line with ServiceNow best practice and the Common Service Data Model (CSDM).
• Own the service mapping data model, governance and quality standards, working with service owners and Platform Engineering to make sure business applications, application services, technical services and supporting infrastructure are recorded and related at the appropriate level.
• Work with service, application, infrastructure and data owners to agree ownership, data requirements and responsibilities for maintaining configuration and service data, and maintain appropriate controls for creating, updating, reconciling, retiring and deleting CIs.
• Monitor CMDB health through regular data-quality reviews covering completeness, correctness, compliance, duplication, stale records and missing or inaccurate relationships, investigate root causes and work with the relevant owners to agree and track corrective action.
• Establish governance standards for data supplied to ServiceNow by other systems, including authoritative sources, ownership, definitions, quality expectations and frequency of updates, and maintain a clear record of the main data sources, owners, integration dependencies and agreed controls.
• Work with source-system owners and integration teams to understand how data moves between systems, monitor and reconcile data received through inbound feeds and integrations, and coordinate corrective action where issues are found.
• Consider data-governance requirements when new integrations, services and automation are being designed, and work with the Principal ServiceNow Developer, ServiceNow Solutions Developer and Senior ServiceNow Platform Specialist to make sure integrations, discovery sources, imports and automated feeds update ServiceNow data correctly

Your experience:

• Typically, at least 5 years' relevant ServiceNow experience, including practical experience in CMDB, configuration management and platform data.
• Strong working knowledge of ServiceNow CMDB, including CI classes, relationships, life cycle management, data quality and governance.
• Good understanding of CSDM and how service, application and infrastructure data should be structured and related within ServiceNow.
• Experience of ServiceNow Discovery, Service Mapping, Identification and Reconciliation Engine principles, imports and integration data sources.
• Hands-on experience maintaining or improving a CMDB within a medium-to-large organisation, including work with CI classes, relationships, data sources, reconciliation, data-quality controls and remediation.
• Practical experience creating ServiceNow reports and dashboards, turning business requirements into meaningful measures, and checking that reports, dashboards and performance measures are accurate.