Senior Service Asset & Configuration (SACM) Analyst

Computacenter PLC; Nottingham; On-site; GBP 60,000 - 90,000; Full time

Job summary

Computacenter plc seeks a senior SACM SME to translate governance into day-to-day control of asset and configuration data. You will guide analysts, own complex SACM activities and improve data quality, compliance and value of assets.

Based in Nottingham or nearby, the role requires SC clearance or willingness to obtain it, with strong experience in IT Asset Management, CMDB governance and ITSM tooling such as ServiceNow, Remedy or Snow.

Qualifications

• It requires at least three years of IT Asset Management, SACM or related experience.
• Strong CMDB governance, data quality controls and service management processes.
• Experience with IT service management and asset tools such as ServiceNow, Remedy or Snow.
• Ability to analyse complex data and produce clear operational, compliance and financial reporting.
• Strong stakeholder management and communication skills; able to challenge constructively.
• ITIL 4 or ServiceNow certification is preferred; SC clearance eligibility or willingness.

Responsibilities

• Operational ownership of end-to-end SACM assets lifecycle.
• CMDB assurance: monitor data quality and compliance and drive corrective action.
• Support governance, audits and evidence production.
• Analyse inventory, usage, compliance and financial data for insights.
• Develop and embed SACM processes, controls and automation.
• Act as senior SME for SACM tooling, testing, integrations and service transition.
• Provide data-led input to budgeting, forecasting, procurement and technical decisions.
• Coach SACM Analysts and escalate strategic decisions to the SACM Lead.

Skills

SACM governance

CMDB data quality

IT asset lifecycle

Data analysis & reporting

Stakeholder management

SC clearance eligible

Excel / Power BI

ServiceNow

Remedy

Snow (Snow Software)

Tools

ServiceNow

Remedy

Snow

Excel

Power BI

Job description

You will provide senior subject matter expertise across Service Asset and Configuration Management (SACM), translating governance and standards into effective day-to-day control. Working under the SACM Lead, you will guide analysts, own complex operational activities and improve the quality, compliance and value of asset and configuration data.

Hatifeld or Nottingham or Milton Keynes based

Must be SC Cleared, or willingness to undertake

What you'll do

• Operational ownership: coordinate the end-to-end lifecycle of hardware and software assets and oversee complex SACM activities.
• CMDB assurance: monitor data quality, completeness and control compliance, driving corrective action where standards are not met.
• Governance and audit: support policy implementation, risk mitigation, internal and external audits, and evidence production.
• Insight and reporting: analyse inventory, usage, compliance and financial data to identify risk, cost optimisation and service improvements.
• Process improvement: develop and embed SACM processes, controls, standards and automation aligned with agreed best practice.
• Tooling and integration: act as a senior SME for SACM tooling and CMDB processes, supporting testing, integrations and service transition.
• Stakeholder support: provide data-led input to budgeting, forecasting, procurement, vendor discussions and technical decision-making.
• Team guidance: coach SACM Analysts, review outputs and provide practical direction, escalating strategic or policy decisions to the SACM Lead.

• At least three years' experience in IT Asset Management, SACM, Configuration Management or a closely related discipline.
• Strong practical understanding of asset lifecycles, CMDB governance, data quality controls and service management processes.
• Experience of IT service management and asset tools such as ServiceNow, Remedy or Snow.
• Ability to analyse complex data, identify trends and produce clear operational, compliance and financial reporting.
• Strong stakeholder management, communication and problem-solving skills, with the confidence to challenge constructively.
• Ability to work independently, prioritise competing demands and provide guidance to less experienced colleagues.
• Advanced Excel skills; Power BI knowledge is desirable.
• Ability to obtain or maintain the required UK Government Security Clearance., ITIL 4 or relevant ServiceNow certification.
• Managed service, regulated environment or complex enterprise CMDB experience.
• Evidence of process improvement, automation, service transition or tooling integration delivery.

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. We're growing. We're hiring. We encourage. We empower. We support.

#winningtogether #peoplematter