Senior ServiceNow CMDB & Configuration Management Lead

Methods; City of Westminster; Sur place; GBP 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Autonomy to grow

Challenging projects

Strong leadership

Collaborative environment

Learning access

Employee assistance

Social events

25 days annual leave

Volunteer days

Résumé du poste

Methods is seeking an experienced Software Asset Manager with strong ServiceNow CMDB expertise to establish and govern our configuration management capability in the UK.

You will build and maintain a trusted CMDB, drive Service Mapping and CSDM adoption, ensure data quality, and engage IT and business stakeholders to unlock value.

The role requires hands-on CMDB design, governance, data modelling, discovery, and reconciliation rules, plus excellent communication and security clearance readiness.

Qualifications

• CMDB governance and data quality focus.
• Hands-on ServiceNow CMDB, Discovery, IRE.
• Experience with Service Mapping and CSDM adoption.

Responsabilités

• Define and implement CM policies, processes, and governance.
• Build and enhance the ServiceNow CMDB, incl. data models and rules.
• Deliver Service Mapping and CSDM initiatives and relationships.
• Monitor CMDB data quality with dashboards, certifications, and 3Cs.
• Engage IT and business stakeholders to drive adoption and ownership.
• Showcase experience maturing Configuration Management practices.
• Hands-on CMDB build/manage in ServiceNow.
• Use Discovery, IRE, and CMDB data modelling skills.
• Maintain understanding of Service Mapping and CSDM principles.
• Develop CMDB governance and health reporting frameworks.
• Exhibit excellent stakeholder management and communication.

Connaissances

CMDB governance

ServiceNow CMDB

Service Mapping

CSDM

Data quality

Stakeholder management

Governance frameworks

Outils

Discovery

IRE

Data modelling

Description du poste

Methods is seeking an experienced Software Asset Manager with strong ServiceNow CMDB expertise to establish and govern our configuration management capability in the UK.

You will build and maintain a trusted CMDB, drive Service Mapping and CSDM adoption, ensure data quality, and engage IT and business stakeholders to unlock value.

The role requires hands-on CMDB design, governance, data modelling, discovery, and reconciliation rules, plus excellent communication and security clearance readiness.