CRO Analyst - Drive Conversions & UX Excellence

Harnham

Lancashire

On-site

GBP 32,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Salary up to £40,000

Performance-related bonus

Generous annual leave allowance

Pension and life assurance

Staff discounts and lifestyle benefits

Ongoing learning and development

Job summary

Harnham is seeking a CRO Analyst in the UK to drive conversion rate optimisation and digital customer experience. You will work across key digital platforms, using data to shape commercial decisions and improve the online journey.

Responsibilities include analysing customer behaviour, running experiments, and collaborating with Trading, Product and Design teams to implement improvements. A strong understanding of analytics tools and UX is essential.

Qualifications

Proven experience in CRO and ecommerce analytics.
Ability to translate data into actionable business recommendations.
Experience presenting test results to stakeholders.

Responsibilities

Analyse customer behaviour to identify opportunities to improve conversion and UX.
Utilise heatmaps, session recordings, funnel analysis to generate insights.
Design, coordinate and evaluate A/B tests and other experiments.
Prioritise opportunities based on commercial impact and customer insight.
Collaborate with Trading, Product, Design and Digital teams to implement improvements.
Monitor performance, measure ROI, and report testing outcomes.
Conduct competitor analysis and market research to support optimisation strategies.
Support a mature test-and-learn culture within the team.