CRM / Salesforce Technical Analyst

IT Talent Solutions; Milton Keynes; On-site; GBP 40,000 - 55,000; Full time

Job summary

A technology consulting firm is seeking an experienced CRM Technical Solutions Analyst in Milton Keynes. This role involves acting as the technical authority for CRM platforms, managing projects, and collaborating with business leaders to translate requirements into effective configurations. Candidates should have significant experience as a Salesforce Business Analyst and familiarity with MS Dynamics 365. Strong communication skills and a collaborative approach are essential, along with the ability to support integrations and data management.

Qualifications

• Strong experience as a Salesforce Business / Solutions Analyst or Architect.
• Hands-on experience with Microsoft Dynamics 365 a bonus.
• Experience with MuleSoft or similar integration platforms.

Responsibilities

• Partner with the CRM Business Analyst on solution design and validation.
• Own technical CRM delivery across projects and operations.
• Translate business workflows into CRM configuration.
• Produce and review technical design documentation.
• Support system integrations, data quality, and automation testing.
• Work with internal IT teams and stakeholders.

Skills

Salesforce Business / Solutions Analyst experience

Hands-on experience with Microsoft Dynamics 365

Experience with MuleSoft or similar integration platforms

Understanding of CRM configuration

Strong communication

Collaborative working style

Job description

CRM Technical Solutions Analyst

We're looking for an experienced CRM Technical Solutions Analyst to act as the technical authority across CRM platforms, working closely with the DevOps Manager and CRM Business Analyst to deliver robust, end-to-end CRM solutions.

The Role

You’ll assess, design, and validate technical CRM solutions, manage CRM projects through their full lifecycle, and work with business and CX leaders to translate requirements into effective CRM configurations. You’ll also support integrations, data quality, security considerations, and ongoing optimisation of the CRM environment.

Key Responsibilities

• Partner with the CRM Business Analyst on solution design and validation
• Own technical CRM delivery across projects and operations
• Translate business workflows into CRM configuration
• Produce and review technical design documentation
• Support system integrations, data quality, and automation testing
• Work with internal IT teams, third-party suppliers, and cyber security stakeholders

Skills & Experience

• Strong experience as a Salesforce Business / Solutions Analyst or Architect
• Hands‑on experience with Microsoft Dynamics 365 a bonus
• Experience with MuleSoft or similar integration platforms
• Strong understanding of CRM configuration, data migration, and integrations
• Confident communicator with a collaborative working style

You must be in a commutable distance from Milton Keynes and be eligible to work in the UK with excellent communication skills