CRM Project Manager

MCS Group; Belfast; On-site; GBP 47,000 - 50,000; Full time

Job summary

A governmental agency in Belfast is seeking an experienced CRM Project Manager to lead the delivery of a new Customer Relationship Management solution. This role involves managing the full project lifecycle, from requirements capture and procurement to implementation. The successful candidate will promote digital transformation, ensuring a user-focused solution. Strong communication and leadership skills, as well as proven experience in IT projects, are essential. A comprehensive benefits package and flexible working options are offered.

Benefits

Generous annual leave

Flexible working

Pension scheme

Learning & development opportunities

Health & wellbeing initiatives

Inclusive culture

Qualifications

• Proven experience in managing IT or digital transformation projects.
• Strong skills in requirements gathering and process improvement.
• Excellent communication and leadership skills.

Responsibilities

• Lead a cross‑functional project team and external suppliers.
• Manage procurement and oversee design and implementation.
• Identify and implement process improvements for customer management.

Skills

Requirements gathering

Process improvement

User engagement

Communication skills

Leadership skills

Job description

CRM Project Manager

Belfast | Full-time, Permanent

£47,304 - £49,515 per annum

Closing date: 12 noon, Friday 7th November 2025

About Invest Northern Ireland

Invest Northern Ireland (Invest NI) is the region's economic development agency, responsible for encouraging and supporting the establishment and growth of businesses across Northern Ireland, particularly those with export potential.

The organisation employs approximately 650 staff, operates with an annual gross expenditure budget of £150 million, and manages a client portfolio of over 3,000 companies. Headquartered in Belfast, Invest NI has a regional presence across Northern Ireland and maintains offices in 30 locations worldwide.

The Opportunity

Invest NI is seeking an experienced CRM Project Manager to lead the delivery of a major new Customer Relationship Management (CRM) solution, a flagship initiative within the organisation's digital transformation programme.

This post sits within the Internal Operations Division and reports to the Business Improvement Manager. The successful candidate will manage the full lifecycle of the CRM project - from requirements capture and procurement to design, testing, training, and implementation - ensuring the solution is user-focused, efficient, and strategically aligned.

Following completion of the CRM implementation (expected to take approximately two years), the postholder will assume responsibility for leading other key initiatives on Invest NI's Digital Technology Roadmap.

Key Responsibilities

• Lead a cross‑functional project team and external suppliers to deliver the new CRM solution.
• Capture requirements, manage procurement, and oversee the design and implementation process.
• Work in with the CRM Business Lead to ensure user‑centric design and optimal business process efficiency.
• Develop and manage project plans, budgets, risks, and reporting to ensure timely and effective delivery.
• Identify and implement process improvements that enhance customer management and service delivery.
• Champion digital transformation across the organisation and promote best practice in CRM usage and data management.
• Build and maintain strong working relationships across business units and key stakeholders.

Essential Criteria

Applicants must be able to demonstrate:

• Proven experience in managing IT or digital transformation projects, including cost, time, risk, and resource management.
• Strong skills in requirements gathering, process improvement, and user engagement.
• Excellent communication and leadership skills with a proven ability to motivate and influence teams.
• Experience of working collaboratively with technical specialists, suppliers, and senior management.
• A customer‑focused approach, with a track record of delivering measurable business improvements.

Employment Details

• Salary: £47,304 - £49,515 per annum
• Contract Type: Full‑time, permanent (subject to a 9‑month probationary period)
• Location: Bedford Square Headquarters, Belfast
• Start Date: As soon as possible (depending on notice period)

Employee Benefits

Invest NI offers an attractive range of benefits, including:
Generous annual leave - 25 days per year, rising to 30 after 5 years, plus 12 public and privilege holidays.
Flexible working - hybrid working options and flexi‑time arrangements.
Pension scheme - participation in the Principal Civil Service Pension Scheme (NI).
Learning & development - extensive training and professional development opportunities.
Health & wellbeing - Employee Assistance Programme, wellness initiatives, and employee networks.
Inclusive culture - Invest NI particularly welcomes applications from people with disabilities, minority ethnic groups, and women for roles at Grade 7 and above.

To speak in absolute confidence about this opportunity please send an up‑to‑date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or [e-mail].

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.