CRM Migration Lead – Hybrid Scotland

Head Resourcing Ltd; Dunfermline; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension scheme

Healthcare cash plan

Retail discounts

Wellbeing benefits

Job summary

Head Resourcing Ltd is recruiting a Project Manager for an 18-month fixed-term CRM transformation programme in Scotland. The role is hybrid, with travel across Scotland as required, and sponsorship is not provided.

You will lead the full project lifecycle from discovery to go-live, coordinating stakeholders and vendors to consolidate legacy systems into a single modern CRM platform, enhancing customer experience and reporting.

Qualifications

• ProvenCRM implementation or migration experience.
• Experience with Salesforce, Dynamics 365, or similar CRM platforms.
• Strong data migration and systems consolidation experience.
• Excellent stakeholder management and supplier engagement skills.
• Solid understanding of project governance, risk, and change management.

Responsibilities

• Lead a large-scale CRM migration and transformation programme.
• Assess current systems and define the future-state solution.
• Manage CRM vendor selection and third-party suppliers.
• Oversee data migration, governance, and integration activities.
• Drive stakeholder engagement, project governance, risk management, and reporting.
• Support process redesign and customer journey improvements.

Skills

CRM experience

CRM migration

Stakeholder management

Vendor engagement

Governance & change

Tools

Salesforce

Dynamics 365

Job description

Head Resourcing Ltd is recruiting a Project Manager for an 18-month fixed-term CRM transformation programme in Scotland. The role is hybrid, with travel across Scotland as required, and sponsorship is not provided.

You will lead the full project lifecycle from discovery to go-live, coordinating stakeholders and vendors to consolidate legacy systems into a single modern CRM platform, enhancing customer experience and reporting.