Project Manager (CRM)

Head Resourcing; City of Edinburgh; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Pension scheme

Healthcare cash plan

Retail discounts

Wellbeing benefits

Job summary

Head Resourcing is seeking an experienced Project Manager to lead a major CRM transformation and data migration programme in Scotland. You will own the full lifecycle from discovery to go-live, coordinating stakeholders and vendors to deliver a single, trusted CRM platform that improves customer experience and reporting.

This 18-month fixed-term contract offers hybrid working across Scotland, with travel as required.

Qualifications

• Proven CRM implementation or migration delivery experience.
• Experience with Salesforce or Dynamics 365.
• Strong data migration and systems consolidation experience.
• Excellent stakeholder management and supplier engagement skills.

Responsibilities

• Lead a large-scale CRM migration and transformation programme.
• Assess current systems and define the future-state solution.
• Manage CRM vendor selection and third-party suppliers.
• Oversee data migration, governance, and integration activities.
• Drive stakeholder engagement, project governance, risk management, and reporting.
• Support process redesign and customer journey improvements.

Skills

CRM migration

Stakeholder management

Vendor engagement

Data migration

Governance & change

Tools

Salesforce

Dynamics 365

Job description

Project Manager - CRM Transformation & Data Migration

18-Month Fixed-Term Contract | Hybrid (Scotland)

We're seeking an experienced Project Manager to lead a major CRM transformation programme for a values-driven organisation undergoing significant digital change. This is a fantastic opportunity to deliver a business-critical project that will consolidate multiple legacy systems into a single modern CRM platform.

The Role

You'll take ownership of the full project lifecycle, from discovery and vendor selection through to implementation, data migration, testing, and go-live. Working closely with stakeholders across the business, you'll help create a single source of truth that improves customer experience, operational efficiency, and reporting capability.

Key Responsibilities

• Lead a large-scale CRM migration and transformation programme.
• Assess current systems and define the future-state solution.
• Manage CRM vendor selection and third-party suppliers.
• Oversee data migration, governance, and integration activities.
• Drive stakeholder engagement, project governance, risk management, and reporting.
• Support process redesign and customer journey improvements.

About You

You'll bring:

• Proven experience delivering CRM implementation or migration projects.
• Experience with Salesforce, Dynamics 365, or similar CRM platforms.
• Strong data migration and systems consolidation experience.
• Excellent stakeholder management and supplier engagement skills.
• A solid understanding of project governance, risk, and change management.

What's on Offer

• 18-month Fixed-Term Contract.
• Hybrid working with travel across Scotland as required.
• Pension scheme, healthcare cash plan, retail discounts, and additional wellbeing benefits.
• The opportunity to lead a high-profile transformation programme with lasting organisational impact.

If you're an experienced Project Manager with a track record of delivering CRM and data migration programmes, we'd love to hear from you.