CRM & Analytics Leader — Hybrid Role with Impact

Scripture Union Scotland; Glasgow; Hybrid; GBP 43,000 - 47,000; Full time

Benefits offered by this job

Generous pension contributions

Hybrid working

Other benefits

Job summary

Scripture Union Scotland is seeking a Head of CRM and Analytics to lead the strategic development and effective use of Microsoft Dynamics 365 CRM across the charity. You will ensure data integrity, enable insightful reporting, and support decision making across fundraising, finance and volunteering.

The role requires sustaining the CRM roadmap, managing suppliers and delivering system improvements. Hybrid working arrangement with Glasgow Office/Home, 37.5 hours per week, and a start date in

Qualifications

• Proven project management skills and a strong working knowledge of CRM systems, ideally Dynamics 365.
• Experience of managing suppliers and to build relationships across the organisation.
• Commitment to SU Scotland’s ethos and mission as part of the role.

Responsibilities

• Lead the ongoing development and effective use of Microsoft Dynamics 365 CRM (D365) across SU Scotland.
• Ensure the CRM supports organisational strategy, reporting, communication, data quality and compliance.
• Translate organisational needs into practical CRM improvements including dashboards, reports and business processes.
• Support colleagues and key user groups through training, guidance and user adoption activity.
• Work with external CRM, IT and related technical suppliers to deliver system improvements, integrations and support.
• Maintain confidence in the accuracy, reliability and responsible use of organisational data.
• Provide insight and analysis to support decision making across fundraising, finance, volunteering, digital and wider.

Skills

CRM systems

Project management

Supplier management

Dynamics 365

Stakeholder relationship building

Data analysis

Tools

Microsoft Dynamics 365

Job description

Scripture Union Scotland is seeking a Head of CRM and Analytics to lead the strategic development and effective use of Microsoft Dynamics 365 CRM across the charity. You will ensure data integrity, enable insightful reporting, and support decision making across fundraising, finance and volunteering.

The role requires sustaining the CRM roadmap, managing suppliers and delivering system improvements. Hybrid working arrangement with Glasgow Office/Home, 37.5 hours per week, and a start date in